Operations Manager Job DescriptionEVCO Systems:Nurse Call; Fire Alarm; Access and Security; CCTV; Pro Sound; Audio Video; TelecomJob Purpose:Manage all aspects of Field installation. Oversee a diverse team of 15+ Field Technicians, responsible for installation and testing of our systems in a range of environments from new constructions, to established professional business environments. Safety, quality, proper tech utilization, installation efficiency, tools/material logistics, workforce performance, feedback, training/development and labor relations are all aspects of this position.Duties and Responsibilities to our EVCO projects:Collaborate with leadership and cross departmentally on project budgets, labor hours, design and installation package handover.Accountable for all aspects of successful field installationAnalyze plan and layout field installation projects.Monitor lead’s ability to analyze plan and layout the work for assigned technicians.Manage all technicians, performance, development and training.Material logistics for on-time delivery to site as well as timely returned material from siteSafety Huddles / Site Safety Reviews / Accident investigationsQuality reports, root cause analysis, preventative measuresAssure all installation documentation is completed in full and on time. Ex. Daily, weekly reports, testing/commissioning sheets, red linesReview and approve technician time bills and expense reports.Skills and Qualification of this position-Labor relations experienceConflict resolutionStrong computer applications skills (MS Office, Adobe Acrobat etc.)Organizational, time management, and results oriented leadership skills.Strong communication skills

Perform all necessary responsibilities to ensure the assigned district(s) run smoothly, in line with the company's standards and customer expectations by accomplishing the following responsibilities:Maintain a high level of oversight of the assigned district(s).Maintain effective communications with staff, regional contacts, corporate employees, and management staff on a continuous basis to drive results and escalate issues.Monitor the installer scorecard for your assigned district(s).Host monthly installer meetings in assigned district(s).Conduct inspections proficiently and professionally.Develop installers' skills and encourage growth.Hire new installers; interview, onboard, train, and oversee all necessary and approved district(s) installers, including performance discussions and reviews.Coordinate scheduling issues and provide timely solutions.Provide ROM with all new hire onboarding packet and labor rates.Be available to subordinates, scheduler, Field Admin, and corporate staff.Provide quarterly installer scorecard reviews.Take responsibility for installer activities.Oversee customer experience and installer relations.Responsible for the district's overall performance and customer experience.Ensure all services result in a high level of client and customer satisfaction.Visit district(s) stores for Specialty Spotlight every Tuesday on an equal rotation.Evaluate daily processes and implement positive changes that increase sales, reduce overhead, and/or result in a better customer experience.Investigate and implement solutions for all negative customer experiences.Perform other duties as assigned by management.

Serve as fully independent advisor within geographical area of Walla Walla to Wenatchee Washington. Responsibility of accomplishing all objectives of the Soldier & Family Readiness Program (SFRP) for the Army National Guard to maximize retention and readiness.Conduct briefings at the local, unit and state levels to provide necessary information to leadership, commanders, Soldiers, Families, Soldier and Family Readiness Groups (SFRGs) and community partners and stimulate interest and support to build program and community capacity.Manage and operate the family assistance center and aid commands within geographical area of responsibility in support of the SFRP.• Orchestrated statewide event involving Public affairs, State Communication Director, Family Readiness Director, fifteen of my peers, Mayors, Governor, and military families.• Wrote twenty-three financial grants during fiscal year 2020 totaling in twenty-seven thousand dollars to struggling military families. • Provide training and technical support to nine Non-profit groups that support military family functions for two fiscal years.• Serve as Primary operator of the 24/7 State Emergency 1800 line fielding a variety of calls, initiating case work, and resolving situations.• Host and creator of Back-to-School drive and Holiday Magic events that supplied over two thousand children with supplies and gifts over two fiscal years.

Military contractor for the National Guard that manages a Family Assistance Center. Required covering the area of Eastern Washington, particularly in service of the soldiers, veterans, and retirees in the area, to fulfill unit readiness needs identified by the Commander's intent.• Conflict management served as the top priority daily confronting loss of employment, foreclosure, first response to suicidal ideations, and death of soldiers with continued support of their families following the incident pre and post Covid-19.

Store Manager for Cost Less Carpet flooring store in Pasco, Washington. Responsible for the oversite of six staff members. Served as the hiring, operations, sales, designer, and site manager. Routinely conducted business retail hours and off-site during nights and weekends. Technical training manager with blueprint systems for product quantifications and bids. Served as chief negotiator with the willingness to be flexible and compromise for a mutually beneficial outcome.• Remodeled the oldest store of the organization.• Eliminated employee turn-over• Acquired multiple regular contracts taking the store profits from $800k Gross profit to $4 million Gross profit.• Corrected 30 years of store inventory error.• Established the highest rated google review rating in the operating region.• Produced top sales staff members out of sixty-seven organizational sales experts over three events.

Many hats to wear at this little store. I serve as the organized bridge between suppliers, contractors and clients. Marketing, Relations, Process analysis and improvement is a staple of this position. Further more furnishing contractors with a seamless start to finish process in their builds is what I do. Some of the details to my position are:• Plan and directed site construction for builds of 2016 to current• Created build reports and updates for contractors and homeowners.• Mitigated and prevented construction errors/deficiencies and followed protocol promptly to ensure the build did not deviate from the set completion date. • Supervised multiple phases of development and personnel with many home builders. • Reviewed and worked architectural drawings to ensure proper build and installation. • Completed hundreds of build inspection walk-throughs with follow-up reports to site supervisors • Handled customer concerns and strengthened relations.• Managed construction schedule to coordinate sub-contractors thru “Builder Trend.”• Maintained a clean worksite on all Luke’s Carpet builds• Been trained in conflict management with personnel• Developed marketing and sales • Two years of education in drafting and architecture more than five years reading and using blueprints • Novice understanding in commercial and residential code per city, county and state mandates • Worked with and coordinated Sub-Contractors along with estimates to see completion of custom and spec homes• Managed and developed relations with 77 contractors, Commercial and Residential• Developed relations with none competition business to increase network growth and opportunities• Developed and integrated Design Club program and operating procedures• Designed new store logo, Business cards, and Tri-fold pamphlet• Developed and Proposed sales and design training program• Coordinated logistics with supply companies and detailed information for critical builds

Served as a Recruiting and Retention Non-Commissioned Officer in the Washington Army National Guard. Assigned Geographical area Eastern Washington State. Organizational assets included Support Requests, Guard Recruiting Assistance Program, Unit resources, GSA fleet, Federal fingerprint scanning system, all military vehicles, and non-military assets. In this position, networking, unit relationships, and community outreach involved requests and the heavy use of assets. Developed a dynamic talent pipeline of individuals from various educational back grounds and trades.• Top producing recruiter in the state of Washington six years straight with a total of eighty-two enlistments.• Sole originator of the Organizations largest ROI event in history.

Serving as a Rat Truck driver and gunner in a forward combat position on numerous missions. Holding military driver’s license for a wide variety of combat and heavy industry vehicles. Hold Drivers Badge for over 10,000 miles in combat. Qualified in reading route missions and writing extensive mission reports. • Conducted police tower duty on base.• Multiple enemy engagements as combat arms. • Conducted military transport, security, force protection and foot patrols.• Secret Clearance with the United States Government.• Held military driver license as a truck driver in a forward combat position.• Wrote extensive mission reports. • Loaded, cleared, and fired individual and crew-served weapons. • Removal and destruction of mines. • Conducted receipt, issue, and proper storage of ammunition.• Measured geometric characteristics of critical machine parts for helicopters using radiological testing.• Maintained weapons qualifications.

Army Specialist with extensive training (38 weeks for MOS) in Non-Destructive Inspection for Army helicopters – OH58 Kiowa Warrior, AH64 Apache, CH47 Chinook, and UH60 Blackhawk. Responsible for detecting internal and/or external imperfections, determining structure, composition, and material properties, and measuring geometric characteristics of critical machine parts using radiological testing. Serving as final authority for helicopter’s flight and combat worthiness; can override commissioned officers to ground helicopters. In charge of 30 subordinate soldiers. Received multiple military decorations. Holding SECRET clearance with the United States government.