Matt Ryan

Matt Ryan Email and Phone Number

Head of Execution, Customer Identity Remediation
Matt Ryan's Location
Australia, Australia
Matt Ryan's Contact Details

Matt Ryan personal email

About Matt Ryan

I am a financial services leader with a proven track record in strategy and operations, delivering exceptional outcomes in regulatory events, customer remediation, and financial reforms. As a trusted advisor to executives, I offer expert guidance to help meet regulatory obligations. My extensive leadership experience in customer resolution and remediation equips me with a deep understanding of the regulatory environment and expertise in engaging with regulators.I excel in setting direction and fostering a strong team culture, mentoring skilled professionals to achieve outstanding results in dynamic, high-pressure environments. With strong analytical capabilities and commercial acumen, I possess robust industry and product knowledge. Resilient and comfortable with ambiguity, I have successfully led large teams to achieve high-quality regulatory outcomes.

Matt Ryan's Current Company Details

Head of Execution, Customer Identity Remediation
Matt Ryan Work Experience Details
  • Nab
    Head Of Execution, Customer Identity Remediation
    Nab Aug 2023 - Oct 2024
    Melbourne, Victoria, Au
    Led a large-scale team of over 400 onshore and offshore execution and quality analysts to support NAB meeting commitment dates as part of an AUSTRAC Enforceable Undertaking to uplift compliance with AML/CTF laws.
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  • Nab
    Director, Cri Assessment Wealth Advice Remediation
    Nab Jun 2020 - Aug 2023
    Melbourne, Victoria, Au
    Led NAB’s financial advice remediation assessment function across strategic design, operations, complex case assessment, quality assurance, risk, compliance, complaints and continuous improvement.
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  • Nab
    Senior Consultant, Advice Remediation
    Nab Nov 2019 - Jun 2020
    Melbourne, Victoria, Au
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  • Qbe Insurance
    Head Of Customer Relations
    Qbe Insurance Jan 2018 - Feb 2019
    Sydney, New South Wales, Au
    Leadership of QBE’s customer relations and remediation function – responsible for managing the end to end complaints function, encompassing early resolution, internal and external dispute resolution functions. Act as an advocate for best practice customer service and designs processes in a strategic manner ensuring customer insights are provided to the business for both service and product improvement.
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  • Commonwealth Bank
    Program Manager, Rbs Controls Enhancements (Secondment)
    Commonwealth Bank Jul 2017 - Jan 2018
    Sydney, Nsw, Au
    Responsible for managing a number of controls enhancement projects across the Retail Banking Services division, including financial crime, fees & interest accuracy and sales practices.
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  • Australian Banking Association (Aba)
    Program Manager (Secondment)
    Australian Banking Association (Aba) Sep 2016 - Jul 2017
    Sydney, Nsw, Au
    As Program Manager, I was responsible for establishing and managing the program operations to ensure the ABA successfully lead its member organisations to deliver on the commitments made under the Better Banking initiative.
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  • Commonwealth Bank
    Executive Manager, Advice Support
    Commonwealth Bank Mar 2015 - Sep 2016
    Sydney, Nsw, Au
    Led a skilled regulatory event team to investigate, respond to and report on ASIC notices received by CBA under the ASIC Advice Compliance Project.
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  • Commonwealth Bank
    Project Manager (Contract)
    Commonwealth Bank Oct 2013 - Mar 2015
    Sydney, Nsw, Au
    View
  • Macquarie Group
    Project Manager (Contract)
    Macquarie Group May 2013 - Sep 2013
    Sydney, Nsw, Au
    View
  • Commonwealth Bank
    Project Manager (Contract)
    Commonwealth Bank Oct 2010 - May 2013
    Sydney, Nsw, Au
    Leading a large scale client remediation program
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  • Bt Financial Group
    Project Manager (Contract)
    Bt Financial Group Nov 2009 - Sep 2010
    Barangaroo, New South Wales, Au
    Financial Services specialist within a large scale change program. Achievements included:- Delivery of a 5 year Professional Certification strategy for Westpac and St George Financial Planning - Delivery and implementation of a 6 month on-boarding and induction program for Westpac and St George financial planners- An annual certification program across key role capabilities for 500 Financial Planners and Practice Managers across Westpac and St George- Development and implementation of an online Practice Manager induction program- Development of processes and procedures for all initiatives to ensure that the business can manage the ongoing development of the programs
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  • Ipac
    Practice Development Manager
    Ipac Sep 2007 - Nov 2009
    Sydney, Nsw, Au
    Primary relationship manager with business partners to support delivery of highly regard advice strategies and sales solutions.
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  • Matrix Financial Solutions
    National Development Manager
    Matrix Financial Solutions Sep 2006 - Aug 2007
    Development of recruitment process, marketing plan, materials and PR campaigns for an indpendent Licensee.
  • Mlc Limited
    Business Manager
    Mlc Limited Sep 2004 - Sep 2006
    North Sydney, New South Wales, Au
    Management of key projects and general operational support for the distribution network, including the development and management of the MLC Adviser Scholarship Program, which was a $3.3m initiative that led to an additional 27 financial planners being authorised within a 13 month period.
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  • National Australia Bank
    Business Analyst
    National Australia Bank Sep 2002 - Aug 2004
    Melbourne, Victoria, Au
    Development of external financial adviser presence within the UK market.
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Matt Ryan Skills

Retirement Stakeholder Management Relationship Management Financial Risk Financial Services Investments Superannuation Strategic Financial Planning Project Delivery Wealth Management Business Transformation Project Management Process Improvement Leadership Equities Business Analysis Business Process Improvement Management Business Relationship Management Strategy Financial Planning Change Management Risk Management Banking Asset Management Investment Strategies Financial Advisory Pensions Program Management Business Process

Matt Ryan Education Details

  • Macquarie Business School
    Macquarie Business School
    Master Of Business Administration (Mba)
  • Macquarie Business School
    Macquarie Business School
    Graduate Certificate Of Management
  • Deakin University
    Deakin University
    Financial Services

Frequently Asked Questions about Matt Ryan

What is Matt Ryan's role at the current company?

Matt Ryan's current role is Head of Execution, Customer Identity Remediation.

What is Matt Ryan's email address?

Matt Ryan's email address is ma****@****ail.com

What schools did Matt Ryan attend?

Matt Ryan attended Macquarie Business School, Macquarie Business School, Deakin University.

What skills is Matt Ryan known for?

Matt Ryan has skills like Retirement, Stakeholder Management, Relationship Management, Financial Risk, Financial Services, Investments, Superannuation, Strategic Financial Planning, Project Delivery, Wealth Management, Business Transformation, Project Management.

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