Matt Ryan Email & Phone Number

Australia

Melbourne, Victoria, Au

Led a large-scale team of over 400 onshore and offshore execution and quality analysts to support NAB meeting commitment dates as part of an AUSTRAC Enforceable Undertaking to uplift compliance with AML/CTF laws.

Melbourne, Victoria, Au

Led NAB’s financial advice remediation assessment function across strategic design, operations, complex case assessment, quality assurance, risk, compliance, complaints and continuous improvement.

Melbourne, Victoria, Au

Sydney, New South Wales, Au

Leadership of QBE’s customer relations and remediation function – responsible for managing the end to end complaints function, encompassing early resolution, internal and external dispute resolution functions. Act as an advocate for best practice customer service and designs processes in a strategic manner ensuring customer insights are provided to the business for both service and product improvement.

Sydney, Nsw, Au

Responsible for managing a number of controls enhancement projects across the Retail Banking Services division, including financial crime, fees & interest accuracy and sales practices.

Sydney, Nsw, Au

As Program Manager, I was responsible for establishing and managing the program operations to ensure the ABA successfully lead its member organisations to deliver on the commitments made under the Better Banking initiative.

Sydney, Nsw, Au

Led a skilled regulatory event team to investigate, respond to and report on ASIC notices received by CBA under the ASIC Advice Compliance Project.

Sydney, Nsw, Au

Sydney, Nsw, Au

Sydney, Nsw, Au

Leading a large scale client remediation program

Barangaroo, New South Wales, Au

Financial Services specialist within a large scale change program. Achievements included:- Delivery of a 5 year Professional Certification strategy for Westpac and St George Financial Planning - Delivery and implementation of a 6 month on-boarding and induction program for Westpac and St George financial planners- An annual certification program across key role capabilities for 500 Financial Planners and Practice Managers across Westpac and St George- Development and implementation of an online Practice Manager induction program- Development of processes and procedures for all initiatives to ensure that the business can manage the ongoing development of the programs

Sydney, Nsw, Au

Primary relationship manager with business partners to support delivery of highly regard advice strategies and sales solutions.

Development of recruitment process, marketing plan, materials and PR campaigns for an indpendent Licensee.

North Sydney, New South Wales, Au

Management of key projects and general operational support for the distribution network, including the development and management of the MLC Adviser Scholarship Program, which was a $3.3m initiative that led to an additional 27 financial planners being authorised within a 13 month period.

Melbourne, Victoria, Au

Development of external financial adviser presence within the UK market.

Master Of Business Administration (Mba)

Graduate Certificate Of Management

Diploma, Financial Services