Matt Schafer Email & Phone Number

Madison, Wisconsin Area

Medium to large scale project managment and process improvement implementation practices based in call center areas. Areas of expertise include:- Functional Team Creation (with a focus on specialty teams)- Functional Team Leadership (with a focus on specialty teams)- Comparative Data Analysis- Skip Tracing and Data Location- Vendor Management- Business Continuity Planning- Operational Contingency Planning- Federal Direct Consolidaiton- Student Loan Life CycleThere's never been a project I couldn't handle or be successful at. I say this because I'm confident in my abilities to lead a project from start to finish and to do it with efficiency and effectiveness in mind to reach the intended outcome presented to me by the stakeholder(s).Working at Great Lakes has provided me with a lifetime's worth of knowledge and experience in the past 13 + years. That knowledge grows a little bit every 24 hours and gives me a reason to be excited to continue my career as an operational project supervisor at the highest level.

Madison, Wi

• Monitored project budgets each quarter• Worked with IT personnel to properly plan projects• Monitored project schedules for 1-2 projects at a time• Developed and managed annual operating budgets for skip tracing and Early Awareness teams in Repayment Solutions• Assisted with the development and launch of Early Awareness strategies

Madison, Wi

- Call Center Team Supervisor- Daily interactions with call center reps- Responsible for coaching, training, maintaining high levels of effectiveness & efficiency to achieve maximum results

Madison, Wi

Bachelor Of Business Administration (B.B.A.), Business Administration, Management And Operations

Project Management Diploma, Project Management, 3.2

I studied in depth Project Management techniques and achieved the diploma and certification of completing the program. The curricular.

Business Administration

I studied Business Management including: - Statistics - Organizational Management - Public Speaking - Business Organization, Management &.