Matt Serpa's Location
Dallas, Texas, United States, United States
Matt Serpa's Contact Details
Matt Serpa work email
- Valid
- Valid
- Valid
- Valid
Matt Serpa personal email
n/a
Matt Serpa phone numbers
About Matt Serpa
• Professional Scrum Master, Certified in Scrum and Kanban, with 8+ years of experience.• Previous experience in Software Quality Assurance (8 years) as well as various IT technical hardware roles (10 years).• Champion of Scrum and Kanban frameworks, servant-leadership, and self-organization mindsets.• Experienced in start-ups, evolving, and mature organizations, including transitions to Scrum and Kanban.• Proud to be a servant leader, as well as an influential change agent, to help maximize team success.
Matt Serpa Work Experience Details
-
Senior Scrum MasterWolters Kluwer Tax & Accounting Us Jan 2023 - PresentKennesaw, Ga - Georgia, Us• Serving as Scrum Master for up to 3 software development teams in a Scrum/Waterfall/SAFe, Agile environment• Overseeing teams responsible for platform side of a web-based SaaS application, comprised of remote team members• Facilitated a team re-organization inside the release train, from 2 teams to 3 teams• Implemented system of KPIs and Dashboards, for monitoring Sprint and PI performance• Created queries and dashboards in Microsoft Azure DevOps, for performance monitoring and backlog management• Facilitated the creation of team agile artifacts (Working Agreement, Definition of Ready, Definition of Done)• Coached the team on methods for backlog refinement, Sprint Planning, and capacity management• Implemented new Kaizen Tracking method, and introduced the team to new Sprint Retrospective games• Partnered with Product Owner and Dev Lead to prepare and facilitate quarterly PI Planning• Partnered with Product Owner on implementing new upstream 'Long Range Planning' system• Represented our Release Train in weekly Scrum of Scrums (SoS) meeting• Collaborated with and coached other Scrum Masters in 'Community of Practice' sessions• Facilitated Agile ceremonies, emphasizing empirical process control and continuous improvement -
Senior Scrum MasterSignify Health Feb 2022 - Dec 2022Dallas, Texas, Us• Served as Scrum Master for 3 Data Management teams, comprised of local and remote team members• Oversaw teams responsible for Data Warehouse, Client Data Intake, and Internal Self-Service Tools• Member of Agile Success Leadership Team, to help strategize healthy practices for 20+ person Agile Team• Served as Lead Scrum Master for the Data Management teams, helping to onboard / Mentor new Scrum Masters• Coached teams through their evolution from ad-hoc processes, to Scrum or Kanban• Facilitated Scrum of Scrums to coordinate dependency management across 30+ teams via Miro and Lucid• Coached and assisted other teams on the creation and enhancement of JIRA boards, to enable self-management• Coached Scrum Masters and team leaders on advanced JQL queries for JIRA backlog and board management• Owned and enhanced cross-team KPI file for team Scrum and Kanban metrics, and data roll-up for leadership• Partnered with Product Owner and Dev Lead to prepare and facilitate quarterly PI Planning• Served as liaison to the IT Tools Team, for collaboration in implementing tools such as JIRA, Miro, and Lucid• Facilitated Agile ceremonies, emphasizing empirical process control and continuous improvement• Served as substitute Product Owner, when needed -
Scrum MasterSignify Health Oct 2020 - Feb 2022Dallas, Texas, Us• Served as Scrum Master for up to 3 Data Management teams, comprised of local and remote team members• Oversaw teams responsible for Data Warehouse, Client Data Intake, and Internal Self-Service Tools• Served as Lead Scrum Master for the Data Management teams, helping to onboard / Mentor new Scrum Masters• Coached teams through their evolution from ad-hoc processes, to Scrum or Kanban• Facilitated Scrum of Scrums to coordinate dependency management across 30+ teams via Miro and Lucid• Coached and assisted other teams on the creation and enhancement of JIRA boards, to enable self-management• Coached Scrum Masters and team leaders on advanced JQL queries for JIRA backlog and board management• Owned and enhanced cross-team KPI file for team Scrum and Kanban metrics, and data roll-up for leadership• Partnered with Product Owner and Dev Lead to prepare and facilitate quarterly PI Planning• Served as liaison to the IT Tools Team, for collaboration in implementing tools such as JIRA, Miro, and Lucid• Facilitated Agile ceremonies, emphasizing empirical process control and continuous improvement• Served as substitute Product Owner, when needed
-
Scrum MasterEdmentum Jan 2016 - Feb 2020Bloomington, Mn, Us• Served as Scrum Master for 2 development teams, comprised of local, remote, and off-shore team members• Oversaw teams operating in web-based, intricate UI, SaaS applications, on .NET and Adobe ColdFusion environments• Championed Scrum framework, to help ensure optimization of team health, and product quality• Consulted with other team and organization leaders, to maximize team success and resolve impediments• Drove the team to initiate change, and continuous improvement• Championed new agile release planning process to strengthen expectations with Product Team partners• Managed summer intern team through a software development project• Compiled sprint statistics to help the team monitor and improve performance through inspection and adaptation• Partnered with Product Owners and other Scrum Masters to maintain queries in Microsoft VS TFS• Partnered with DevOps and Release Management representatives, to monitor and prepare for releases• Facilitated sprint ceremonies, and emphasized the value of empirical process to guide sprint planning• Coached the teams in the concepts of the Scrum framework and self-organization• Analyzed Google Analytics data to ensure that QA efforts were focused on realistic customer usage experience• Coordinated team social festivities• Served as substitute Product Owner, when needed -
Senior Quality Assurance AnalystEdmentum Nov 2012 - Apr 2016Bloomington, Mn, Us• Operated in web-based, intricate UI, SaaS applications, on both .NET and Adobe ColdFusion environments. Interacted with up to 7 web-based applications for up to 9 developers in 2 development teams. Applications included customer facing, and internal tools • Authored and reviewed test plans with Scrum Team in Microsoft VS TFS• Performed Integration, Regression, and Browser testing in an Agile Scrum environment• Served as QA SME to guide team through transition into implementing Scrum• Served as substitute Scrum Master• Analyzed Google Analytics data to ensure that QA efforts were focused on realistic customer usage experience• Served as escalation point for Tier 2 customer support to help troubleshoot customer issues• Administrated and maintained Virtual Machines, physical computers, and mobile devices, for the purposes of browser and operating system testing
-
Lead Quality Assurance AnalystArchipelago Learning Jun 2010 - Nov 2012Dallas, Texas, Us• Operated in web-based, intricate UI, SaaS applications, on Adobe ColdFusion environments. Interacted with 6 web-based applications for over 14 developers in 4 development teams plus marketing department. Applications included customer facing, and internal tools • Ensured that Quality Assurance team was executing tasks based on established project plans and priorities• Served as QA SME in project planning meetings to assist with scope definition and assess risk areas• Trained and advised other members of the Quality Assurance team, including contractors• Assisted in the hiring process of new team members• Served as QA SME to guide team through transition into implementing Scrum• Chaired and facilitated a cross-department team of company leaders, to innovate on software development• Authored and reviewed test plans with Development Team• Partnered with Customer Retention, Sales and other staff to ensure that delivered product meets customer needs• Reviewed and revised development specification documents for an offshore outsourced development project• Performed Integration, Regression, and Browser UI testing• Analyzed Google Analytics data to ensure that QA efforts are focused on realistic customer usage experience• Served as escalation point for Tier 2 customer support to help troubleshoot customer issues• Administrated and maintained Virtual Machines, physical computers, and mobile devices, for the purposes of browser and operating system testing• Administrated and upgraded development ticketing system, Atlassian JIRA• Awarded the Department MVP trophy (2012) -
Quality Assurance AnalystArchipelago Learning Jul 2008 - Jun 2010Dallas, Texas, Us• Sole QA Analyst for as many as 14 developers in 3 development teams plus marketing department. Operated in web-based, intricate UI, SaaS applications, on Adobe ColdFusion environments. Applications were both customer facing, and internal tools• Partnered with Customer Retention, Sales and other staff to ensure that delivered product met customer needs• Reviewed and revised development specification documents for an offshore outsourced development project• Performed Integration, Regression, and Browser UI testing in a web development environment for 5 products (customer facing and internal) and related marketing sites• Analyzed Google Analytics data to ensure that QA efforts were focused on realistic customer usage experience• Served as escalation point for Tier 2 customer support to help troubleshoot customer issues• Configured and maintained Virtual Machines, physical computers, and mobile devices, for the purposes of browser and operating system testing• Administrated and upgraded development ticketing system, Atlassian JIRA
-
Jr. Systems Administrator / Desktop Support / Level Ii Customer Technical SupportArchipelago Learning Aug 2006 - Jun 2008Dallas, Texas, Us• Administered, configured and deployed office server infrastructure of 4 servers under direction of senior staff• Supported, configured, and deployed end user infrastructure consisting of 125+ desktops, 60+ remote users• Managed Active Directory, 3rd party email, VOIP phone system, office security system• Developed improved workflow processes between Tech Support, Customer Relations, and 2 Development teams• Managed vendor relations and technology procurement process• Provided escalated Level 2 Customer Technical Support and served as liaison to website development teams• Performed Website Software Quality Assurance testing for development teams
-
Server Hardware Tech (Contract)Yahoo! May 2006 - Jul 2006Sunnyvale, Ca, Us• Assisted Yahoo!’s large (10,000+ Linux servers; 61,000 sq. ft.) data center with hardware upgrades• Performed memory upgrades on over 2500 blade servers• Mounted, installed, and ran cable on over 500 additional blade servers -
Level Iii Deskside Tech (Contract)Bell Helicopter Jan 2006 - Mar 2006Fort Worth, Texas, Us• Provided onsite desk side and remote level III support for over 6000 computers spanning 7 plants• Assisted a team of over 12 technicians to eliminate backlog of aging trouble and service tickets• Configured and deployed IBM hardware including printers, laptops, desktops, and workstations• Consulted with departmental PC Coordinators and CSC administrative staff to improve processesSkills Used: Active Directory, Unicenter Service Desk (USD), DameWare, RSA SecurID VPN Tokens, Ghost -
It SupportKaiser Systems, Inc. May 2004 - Jun 2005• Provided support for over 135 workstations in 3 company locations including mobile users via VPN• Initiated cost cutting measures through procurement savings and increasing efficiency of departmental procedures• Managed hardware/software inventory and maintained records of departmental assets• Authored MS VB Scripts to simplify administrative tasksSkills Used: Active Directory, MS Office, Livemeeting, Symantec Ghost, Symantec System Center, MS SMS, VB Script, VPN/IPSec, Dell 5xxx Switches, HP Printers, Fiber Optic, CAT 5, Telephone (66 block) wiring
-
Pc/Lan SupportFlexcom Systems, Inc. Dec 1997 - Sep 2003• Provided troubleshooting of hardware and software issues via telephone support and at the customer site• Diagnosed, Repaired and Built PC systems for over 100 companies• Installed NT/2000 and Netware based PC networks for clients in the range of 2-50 computers• Assisted in sales and office managementSkills Used: Extensive hardware assembly and troubleshooting, MS Office, Novell Netware, Windows NT4, Symantec Ghost, PcAnywhere, CAT 5 & Thin Coaxial wiring
Matt Serpa Skills
E Learning
Testing
Educational Technology
Matt Serpa Education Details
-
Rensselaer Polytechnic InstituteComputer & Systems Engineering
Frequently Asked Questions about Matt Serpa
What company does Matt Serpa work for?
Matt Serpa works for Wolters Kluwer Tax & Accounting Us
What is Matt Serpa's role at the current company?
Matt Serpa's current role is Senior Scrum Master.
What is Matt Serpa's email address?
Matt Serpa's email address is ma****@****and.com
What is Matt Serpa's direct phone number?
Matt Serpa's direct phone number is (800) 419*****
What schools did Matt Serpa attend?
Matt Serpa attended Rensselaer Polytechnic Institute.
What skills is Matt Serpa known for?
Matt Serpa has skills like E Learning, Testing, Educational Technology.
Free Chrome Extension
Find emails, phones & company data instantly
Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial