Matt Shaffer Email and Phone Number

-Provided FilmArray related technical support to customers, distributors, and subsidiaries-Collaborated with various internal teams within BioFire to record and resolve reported complaints-Provided technical training to various internal groups and international subsidiaries and distributors-Managed the return goods process-Recorded customer feedback and suggestions-Wrote and reviewed process documents related to the Customer Support team

-Supervised FilmArray Quality Control Testing-Led multiple teams of Quality Control Technicians-Coordinated in-house contamination monitoring and reporting-Provided additional bench support testing, as needed-Ensured timely and consistent testing results to the BioFire manufacturing groups-Organized and reported results of completed validation and verification testing-Coordinated any necessary instrument repairs-Wrote and reviewed process documents related to Quality Control

-Executed in vivo studies to evaluate efficacy of anticancer drugs in rodent xenografts-Completed bioluminescent imaging to determine efficacy of test articles with primary tumors and the presence of metastasis-Determined the maximum tolerated dose (MTD) and toxicity of tested compounds-Completed pilot studies to optimize and validate models for in vivo studies-Assisted in analyzing and validating pharmacodynamic markers with IHC, western blots, and other biological assays-Determined pharmacokinetics of tested compounds in rodents with varying routes of administration-Maintained and expanded in vivo cancer cell line storage bank

-Assisted research associates in completing various rodent studies-Completed bioluminescent imaging to determine efficacy of test articles with primary tumors and the presence of metastasis-Determined take rates of prevalent cancer lines in mouse strains for future efficacy studies-Maintained and ordered supplies and reagents

-Analyzed inactive accounts and customized marketing offers for cardmembers -Held discussions with existing cardmembers to better understand their financial needs and priorities-Educated cardmembers of existing benefits and supplemental offerings