Led service and breakdown cover for bakery and food industry clients at Wyvern Engineering Services Ltd, resulting in improved client satisfaction and retention.• Managed silo base refurbishment and maintenance projects, ensuring high-quality work and timely completion.• Oversaw end-to-end project management for bakery manufacturing, optimizing processes and increasing efficiency.

My role as a Field Services Engineer for Maven is to be a professional who specializes in providing technical support and services to customers in various industries. My primary responsibility is to ensure the proper installation, maintenance, and repair of equipment or systems on-site at customer locations. Role and Responsibilities:On-Site Support: Provide technical assistance and support to customers at their locations, which may include commercial buildings, industrial facilities, or remote sites.Installation and Commissioning: Install, configure, and set up equipment, machinery, or systems according to customer requirements and specifications. Ensure proper integration and functionality.Troubleshooting and Diagnostics: Identify and resolve technical issues, defects, or malfunctions in equipment or systems by analyzing symptoms, conducting tests, and applying appropriate solutions.Repairs and Maintenance: Perform repairs, upgrades, and preventive maintenance tasks on-site to ensure optimal performance, reliability, and longevity of equipment or systems. This may involve replacing faulty components, adjusting settings, or applying software patches.Customer Training: Provide training and guidance to customers on the operation, maintenance, and troubleshooting of equipment or systems. Educate end-users on best practices and ensure their understanding of product features and functionality.Documentation and ReportingQuality AssuranceCollaboration and Communication: Coordinate with cross-functional teams, including sales, engineering, and product development, to relay customer feedback, gather technical information, and contribute to product improvements or customization.Customer Satisfaction: Foster positive relationships with customers by delivering exceptional service, addressing their concerns promptly, and striving to exceed their expectations. Seek feedback to continuously improve service quality.

As Engineering Supervisor I was responsible for overseeing a team of engineers and coordinating their activities to ensure the successful completion of engineering projects. They play a crucial role in planning, organizing, and executing engineering tasks while providing technical guidance and support to their team members. Team Management: Supervise and lead a team of engineers, including assigning tasks, setting performance goals, and providing mentorship and coaching. Foster a positive work environment that encourages collaboration, innovation, and professional growth.Technical Guidance: Provide technical expertise and guidance to the engineering team. Support engineers in problem-solving, decision-making, and resolving complex technical issues. Resource Management: Optimize resource allocation, including manpower, equipment, and materials, to maximize productivity and efficiency. Coordinate with procurement and logistics teams to ensure timely availability of resources.Collaboration and Coordination: Collaborate with cross-functional teams, such as design, manufacturing, and operations, to align engineering activities with overall project goals. Facilitate effective communication and coordination among team members and stakeholders.Budget and Cost Control: Monitor project budgets and expenditures to ensure cost-effective utilization of resources. Identify cost-saving opportunities, propose alternative solutions, and manage engineering activities within allocated budgets.Documentation and Reporting: Maintain accurate documentation of engineering activities, including project plans, progress reports, technical specifications, and change orders. Prepare regular status updates and performance reports for management and stakeholders.Continuous Improvement: Foster a culture of continuous improvement within the engineering team. Encourage innovation, creativity, and the adoption of new technologies or methodologies to enhance efficiency and effectiveness.