Matt Shepherd Email & Phone Number

Boston, Massachusetts, US

Seattle, WA, US

• As the Head of the Regional EBC Program, I define, execute, and lead the strategy for our Regional Executive Briefing Centers in New York, Arlington, London, Tokyo, Singapore, and Seoul
• Manage Briefing Program Manager and Briefing Concierge teams to deliver executive briefings at scale across multiple international locations
• Oversee operations and daily management of the Regional executive briefing center locations
• Partner cross-functionally with stakeholders from sales, marketing, and comms to define and implement the Regional content & speaker strategy
• Manage the internal and external launch plans and executive stakeholder communications for new executive briefing centers in New York and Singapore
• Track, measure, and communicate program results, continually optimizing efficiency and scale, and seek to generate new best practices through experimental efforts

Seattle, WA, US

• As the Head of the AMER East EBC program, I define, execute, and lead the strategy for the AMER East EBC briefing center locations in Arlington (HQ2), New York City, and PGA Tour Global Home.
• Manage AMER East Briefing Program Manager and Briefing Concierge teams that deliver executive briefings at scale across our core locations
• Oversee operations and daily management of the AMER East executive briefing center locations
• Partner cross-functionally with stakeholders from sales, marketing, and comms to define and implement the AMER East content & speaker strategy
• Manage the internal and external launch plans and executive stakeholder communications for New York Executive Briefing Center opening in Q3 2023
• Defined scope, program requirements, and project budget for planned Arlington HQ2 Executive Briefing Center

Seattle, WA, US

• As the Interim Head of the AMER EBC, I owned the strategy for connecting our customers with subject-matter experts and senior leaders for customized, collaborative discussions on cloud services for all AMER briefing.
• Led the AMER EBC program and managed staffing, operations, budget, and contract & vendor relationships for all AMER briefing centers
• Led a team of Briefing Program Managers and Briefing Concierge staff that supported onsite executive customer engagements for over 500 customers representing over $6,709.50M in influenced opportunity annualized revenue
• Implemented a successful post-COVID-19 return-to-office strategy for in-person executive briefings across four briefing center locations
• Defined and implemented the global S-team executive engagement process for all briefing center locations
• Employed a practical Briefing Program Manager/Briefing Concierge staffing model to support unprecedented post-COVID-19 demand

Seattle, WA, US

• As the EBC Global Program Lead for WWPS & RI, I developed and executed the EBC sales engagement strategy for WWPS and RI sellers and internal executives
• Managed a team of Briefing Program Managers that supported executive briefings for global WWPS & RI customers in Seattle, Arlington, London, and Sydney
• Led the successful merger of the Global Commercial Sector (CS) and WWPS EBC programs in May 2020
• Implemented staffing and role changes to streamline the EBC planning process resulting in efficiencies across the global team
• Managed the briefing team’s transition from the longstanding, third party briefing planning tool to a new platform designed and managed on AWS
• Developed and executed the 2020 AWS Customer Advisory Board (CAB) EBC strategy resulting in an additional 25 engagements with executive teams from AWS’ most strategic customers

Seattle, WA, US

• As the Sr. Briefing Program Manager, I partnered with the program lead to launch the AWS WWPS Executive Briefing Program and managed executive briefings for C-level customers across the WWPS business in Arlington, VA.
• Managed the pre-launch plans for the AWS WWPS Executive Briefing Program including conducting executive stakeholder interviews, identifying discussion leaders, content creation, and workback schedules to ensure a.
• Partnered with the program lead to develop communicate the value proposition for the WWPS Executive Briefing Program
• Led internal pre/post launch communications to the field including presentations to AWS leadership during monthly team meetings and quarterly all-hands
• Owned all briefing planning and onsite execution for EBCs during the first year of the program averaging 15 briefings/month
• Introduced the use of Amazon services such as Amazon Transcribe to the briefing planning process which resulted in a 30% reduction time spent creating the briefing agenda for customers

Seattle, WA, US

• In my role as Business Operations Lead, I supported the AWS State & Local Government sales organization in business and operations strategy, financial reporting, and process improvement
• Managed the production of weekly forecast and metric reports and delivered analysis for sales and product management
• Partnered with sales organization to generate sales, pipeline, and compensation reports that met their needs
• Responsible for financial modeling and creation of business and operations strategy
• Developed mechanisms and processes to drive predictability in reporting and analysis of business trends
• Reviewed and evaluated sales pipeline to drive accuracy in forecasting and CRM management

San Jose, California, US

• In my role as Sales Operations Manager, I owned all VP-level approvals for non-standard pricing requests in addition to financial reporting/modeling and sales operations support for the National Security & Intelligence.
• Partnered with leadership across the WWPS sales organization to ensure their teams were maintaining a high bar for deal hygiene and pricing compliance
• Managed the NetApp Voice of the Customer program which involved soliciting feedback from key internal and external stakeholders, documenting results, and actioning feedback on a quarterly/yearly basis

San Jose, California, US

In my role as Sales Support Representative, I created all pricing proposals and completed monthly/quarterly sales reporting for the National Security & Intelligence sales organization