End User Support Manager
Current
Jan 2024 - Present
AeroLeads people directory · profile
Matt Shultz Email & Phone Number
End User Support Manager
at
Concora Credit
2 work emails found
@genesis-fs.com
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Who is Matt Shultz? Overview
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Quick answer
Matt Shultz is listed as End User Support Manager at Concora Credit, based in Akron, Ohio, United States. AeroLeads shows a work email signal at genesis-fs.com and a matched LinkedIn profile for Matt Shultz.
Matt Shultz previously worked as Lead Sr. IT Support Specialist at Concora Credit and Sr IT Support Specialist at Genesis Financial Solutions. Matt Shultz holds Associate Of Arts (A.A.) from The University Of Akron.
Company email context
Email format at Concora Credit
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{first}.{last}@genesis-fs.com
89% confidence
AeroLeads found 2 current-domain work email signals for Matt Shultz. Compare company email patterns before reaching out.
Profile bio
About Matt Shultz
Matt Shultz is a End User Support Manager at Concora Credit. He possess expertise in teamwork, microsoft word, powerpoint, microsoft office, microsoft excel and 19 more skills.
Listed skills include Teamwork, Microsoft Word, Powerpoint, Microsoft Office, and 20 others.
Current workplace
Matt Shultz's current company
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7 roles
Matt Shultz work experience
A career timeline built from the work history available for this profile.
Lead Sr. It Support Specialist
- Lead by example for our Senior IT support team by fostering collaboration, task delegation, and providing direction.- Act as an escalation point for complex technical issues, and responsible for handling critical incidents effectively and ensuring their timely resolution.- Identify and implement streamlined workflows and tools to optimize IT support.
Mar 2023 - Jan 2024
Sr It Support Specialist
- Provide advanced hardware and software troubleshooting support.- Provide desk-side in-person and tech-bar support onsite.- Provide oversight, guidance training, and documented processes to T1 Service Desk Analysts- Create and maintain IT support documentation and escalation procedures.- Work in conjunction with network, server, endpoint engineering.
Feb 2022 - Mar 2023
Unit Manager
- Manage and coach a team of agents; performing account maintenance on consumer credit cards.- Troubleshoot system issues for a team of 30+ agents working remotely; walking them through troubleshooting steps to solve computer issues they are facing. Situations often include identifying reasons for program error messages, interpret unexpected results and.
Dec 2018 - Mar 2022
Assist Queue Representative
- Managed department of 50+ phone and computer agents, by prioritizing tasks and duties to meet service level agreements set with our clients.- Handle escalated calls for credit and finance situations with nationwide partners in a retail environment. - My role was to deescalate situations that lead to frustration for our partners and customers, while.
Sep 2017 - Dec 2018
Floor Supervisor
Jan 2017 - Sep 2017
Credit Authorizer
May 2013 - Jan 2017
2 education records
Matt Shultz education
Associate Of Arts (A.A.)
High School Diploma
Akron Early College High School
FAQ
Frequently asked questions about Matt Shultz
Quick answers generated from the profile data available on this page.
What company does Matt Shultz work for?
Matt Shultz works for Concora Credit.
What is Matt Shultz's role at Concora Credit?
Matt Shultz is listed as End User Support Manager at Concora Credit.
What is Matt Shultz's email address?
AeroLeads has found 2 work email signals at @genesis-fs.com for Matt Shultz at Concora Credit.
Where is Matt Shultz based?
Matt Shultz is based in Akron, Ohio, United States while working with Concora Credit.
What companies has Matt Shultz worked for?
Matt Shultz has worked for Concora Credit, Genesis Financial Solutions, and Signet Jewelers.
How can I contact Matt Shultz?
You can use AeroLeads to view verified contact signals for Matt Shultz at Concora Credit, including work email, phone, and LinkedIn data when available.
What schools did Matt Shultz attend?
Matt Shultz holds Associate Of Arts (A.A.) from The University Of Akron.
What skills is Matt Shultz known for?
Matt Shultz is listed with skills including Teamwork, Microsoft Word, Powerpoint, Microsoft Office, Microsoft Excel, Social Media, Outlook, and Critical Thinking.
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