• Manage Atlantic Cigar’s e-commerce website, including inventory management and order processing • Manage the daily responsibilities of 5+ warehouse and customer service employees• Train new employees on e-commerce systems and order management• Create product descriptions and manage content/pricing for AtlanticCigar.com to enhance customer experience• Review all marketing materials (e-mail blasts, banners, ads) before go-to-market advertising is initiated• Act as a Business Analyst to implement new processes and procedures for increased sales and employee efficiency• Negotiate domestic and international shipping rates• Handle escalated customer service issues, particularly for international orders• Source prospective new brands and build corporate accounts

• Processed all customs declarations for international orders• Communicated directly with customers throughout various countries including Canada, China, Great Britain, Russia, etc. to manage inquiries and resolve order issues • Maintained inventory

• Managed all incoming and outgoing products while maintaining inventory • Processed e-commerce orders