Matt Sim Email & Phone Number

As an agile Project Manager at InciteOps, I successfully led the implementation of Salesforce Service Cloud, collaborating extensively both internally and externally with various departments. I created and enforced the overall project timeline, ensuring alignment with client-side activities and meeting overall expectations. Additionally, I collaborated closely with the Sr. Architect, Business Analyst, and QA lead to execute sprint planning and address scoped items in the backlog, while concurrently engaging with client teams to define upcoming story requirements with necessary details. To enhance project quality, I established an internal QA team and implemented testing processes for functional and integration testing, facilitating smooth client hand-offs. I demonstrated proactive management by conducting defect triage meetings and providing weekly project status reports with prioritized issue resolution, contributing to on-time and on-budget project delivery. Notably, I strategically hired QA resources during the project to optimize functional and integration testing, ensuring successful handovers to client teams.On-Time, On-Budget Project Delivery:- Successfully led the implementation of Salesforce Service Cloud, delivering the project within the defined timeline and budget constraints, meeting all project objectives.Effective QA Process Implementation:- Established and organized an internal QA team, improving project quality by implementing efficient testing processes for functional and integration testing, resulting in smooth client hand-offs.Resource Optimization and Project Efficiency:- Strategically hired QA resources mid-project, enhancing the project's testing capabilities and efficiency, ensuring thorough functional and integration testing and contributing to successful handovers to client teams.

Toronto, Ontario, Canada

During my tenure as Sr. Project Manager at Sorger & Company Inc., I successfully led multiple software implementation projects for small to medium-sized companies within a diverse set of industries using technologies such as WordPress, MS Kentico, Salesforce, flutter, react etc. I ensured end-to-end alignment with client objectives by prioritizing business requirements, project backlogs and conducting client demos, UAT, and post-launch training. Collaborating with the CTO, I optimized waterfall and agile-hybrid teams, facilitated daily stand-ups and planning sessions, and built out a QA team. Notably, I streamlined processes, implemented and set up efficient tools for daily operations, and achieved on-time, on-budget project delivery, generating significant revenue and cost savings.Project Success and Revenue Generation:- Successfully delivered all projects within budget and on time, contributing to over 3 million dollars in generated revenue. - The projects ranged from CMS customization, e-commerce systems, to mobile apps (Android, iOS), and Roblox game development.Cost-Effective QA Team Establishment:- Established a proficient multi-member, multi-regional full-time QA team. This initiative significantly improved project quality, efficiency and coverage.Operational Process Enhancements:- Implemented efficient tools such as ClickUp and Panda docs, streamlining various internal processes like project ticket management, time tracking, document signing, and invoicing. These improvements minimized manual efforts and reduced overall operational costs.

Toronto, Ontario, Canada

In my role as QA Manager at Great West Life, I played a pivotal role in orchestrating the successful QA effort in the successful migration and consolidation of 15+ micro websites of Great West Life, Canada Life brands onto the newly acquired Adobe Experience Manager (AEM) CMS platform within aggressive timelines. I directly contributed and oversaw the creation and management of a multi-member QA team, establishing formal QA procedures and processes from scratch, and developing an automated regression suite to support a 3-week release cycle with over 80% functional test coverage. Additionally, I led initiatives to improve SEO validation process, enhance release readiness, and ensure compliance with Web Content Accessibility Guidelines (WCAG). My proactive approach included nurturing relationships with internal stakeholders and fostering a culture of collaboration and knowledge sharing.Efficient Platform Migration:- Successfully led the migration and consolidation of 20+ websites onto the Adobe Experience Manager (AEM) platform, adhering to aggressive timelines and ensuring a seamless transition.Establishment of QA Excellence:- Built a robust QA team from the ground up and established formal procedures and processes, elevating the quality assurance standards within the organization and significantly contributing to project success.Enhanced Efficiency and Compliance:- Implemented an automated regression suite supporting a 3-week release cycle with over 80% coverage, improving efficiency and minimizing errors. - Additionally, played a key role in achieving compliance with Web Content Accessibility Guidelines (WCAG) and addressing redirect errors, positively impacting website functionality and user experience.

Toronto, Ontario, Canada

Vaughan, Ontario, Canada

Etobicoke, On.

Markham, Ontario, Canada