➤ Specializing in the Isometric training system and focusing on post-rehab work and restoration of joint ranges of motion.➤ Completing 150-200 sessions per month, meeting and maximizing each members' health, fitness, and wellness goals.➤ Efficiently managing scheduling for a large book of clientele, while ensuring the highest levels of customer satisfaction.➤ Creating a personalized experience by conducting a fitness assessment and tailoring exercise program to stated goals.➤ Educating clients on resistance/cardio-respiratory training, general nutritional guidelines, and diet recommendations.➤ Tracking and measuring clients' progression to evaluate program effectiveness and make any necessary changes.➤ Recording data to provide program status updates, while resolving issues and making adaptations to plans as needed.➤ Teaching clients how to modify exercises appropriately to avoid injury, while taking into account physical limitations.

➤ Strategically streamlining work systems and creating processes that enhance output, which has improved total revenue.➤ Successfully supporting and executing company strategies related to client management and market growth.➤ Partnering with management to create a seamless client experience, and personally welcoming guests as they arrive.➤ Understanding business priorities, anticipating needs, and driving improvements to support operational capacity.➤ Supporting budget monitoring on a monthly and quarterly basis, and submitting contracts and purchase order requests.➤ Helping to continually improve marketing efforts, increasing brand awareness and loyalty, and creating engaged clients.➤ Fostering a team culture of productivity, while managing a high-volume of work finding ways to increase efficiency.➤ Keeping the team focused to ensure the highest standards of customer service are always delivered, driving repeat sales.➤ Handling a variety of administrative functions, such as answering phones, booking appointments, and prompt emailing.➤ Ensuring minimal turnaround time and high-quality results on all requests, prioritizing needs to meet deliverables.➤ Proactively initiating business analysis to track selling, identify key trends and maximizing business opportunities.➤ Successfully providing a positive, empowering, and supportive environment, ensuring consistency of daily standards.➤ Efficiently processing and preparing a heavy volume of files, and receiving bill payments, ensuring balanced accounts.➤ Investigating and responding appropriately to all complaints, taking effective, corrective action when necessary.

➤ Managing all aspects of a state-of-the-art 10K sq. ft. Fitness Center within the JCCSF, with annual revenues of $1M+.➤ Hiring, directing, and retaining a Personal Training staff of 25, as well as a Fitness Desk team of 10 on the Fitness floor.➤ Supporting JCCSF in pioneering and leveraging sports science and proprietary tools for mindset, movement, recovery.➤ Developing annual strategic plans and attained short-/long-term program goals within a high-volume sales environment.➤ Proactively reviewing work procedures and identifying operational problems, determining performance improvements.➤ Successfully building client base through impactful orientations, PT sessions, and by providing personalized attention.➤ Providing administrative support to members, including handling enrollments and terminations, and general inquiries.➤ Strategically developing, delivering, and evaluating health promotion, incentives, and other specialty programs.➤ Managing $1M budget and reporting to meet projected revenue, and serving as the Customer Service specialist.➤ Overseeing career development, mentoring, and continuing education for Trainers, while managing performance.➤ Effectively managed all Departments, including personal training and group exercise programs, as well as Sales.➤ Performed fitness assessments, determined exercise prescriptions, and conducted 1st workouts for a diverse population.➤ Successfully contributing to the planning, implementation, and management of the company's social media strategy.

➤ Effectively supported the Fitness Manager in running a 10K sq. ft. Fitness Center, including supervising employees.➤ Established weekly training schedules and oversaw operations, as well as scheduled quarterly staff meetings.➤ Successfully resolved customer service issues, including bridging the service gap between Group Exercise and Fitness.➤ Implemented sales initiatives, served as a brand ambassador, and represented the company at the highest level.➤ Processed new hire kits, trained new staff, and tracked staffing data including reviews, certifications, CPR compliance.➤ Calculated and processed bi-monthly payroll, oversaw recurring billing, and compiled statistical reports for the GM.

➤ Successfully owned and operated a private training studio, deep in the Mission District of San Francisco.➤ Specialized in Muscle Activation techniques and Isophit Isometric training, instructing in the proper execution.➤ Consistently drove studio success by creating a full-time network of clientele and delivering comprehensive programs.➤ Exceeded projected expectations, including session service targets, resulting in training revenue and product sales.➤ Assessed clients' fitness and health levels to create exercise and nutrition programs uniquely designed to their needs.➤ Informed customers of available fitness tools and created an outstanding initial experience for introductory clients.➤ Set expectations and held clients accountable to their programs through goal setting, follow-up discussions, and tracking.➤ Managed appointments, cancellations, and rescheduling, and proactively resolved issues or complaints from customers.➤ Effectively onboarded, coached, and developed new Trainers, while playing a role in optimizing training programs.➤ Strategically implemented pricing and promotional strategies, and enhanced revenue by providing additional discounts.➤ Consistently upsold clients on larger training packages, including selling a minimum of $200 a month in product sales.