Operations Manager
Softcrete/Elite Surfacing
London, Ontario, Canada
• Effectively managed pre-inspections, site supervision, quantity estimation, scheduling and equipment management.• Implemented process improvements based on identification of productivity or quality issues.• Investigate, develop, implement, and maintain revenue streams and actively search out new revenue generation opportunities.• Ensured positive customer experiences by implementing effective quality assurance practices.• Proactively identified and solved complex problems that… Show more • Effectively managed pre-inspections, site supervision, quantity estimation, scheduling and equipment management.• Implemented process improvements based on identification of productivity or quality issues.• Investigate, develop, implement, and maintain revenue streams and actively search out new revenue generation opportunities.• Ensured positive customer experiences by implementing effective quality assurance practices.• Proactively identified and solved complex problems that impacted management and business directions.• Manage staff to ensure their professional development, high morale, productivity, effectiveness, and adherence to operating policies.• Instrumental in the growth of the company through solidifying relationships with customers to maximize customer satisfaction and retention.• Lead Technical support for North American dealer network. Show less