Represent the Monster Jam organization, providing family entertainment, meeting and greeting fans, public speaking, interviews, signing autographs, and playing a part for the organization to create interest - all of which I enjoy. As a pro-level rider, the expectation is to conduct yourself as a professional constantly keeping in mind the family and children who are in the stands.Requires travel, a high level of commitment. Traveled to racing events in VA, ME, NH, PA, NY, VT, CT, RI, MA OH, and New Brunswick, Halifax, & Nova Scotia, Canada.

assisted customers and technicians and providing information on application to the vehicle, availability and price. Answered phones in a professional manner to help wholesale and retail customers. I grew wholesale parts sales for the dealership to increase profits and parts sales along with retaining and acquiring new accounts. Oversaw CCC, a collision parts programs used by many collision repair shops to streamline ordering and communication with these customers. Reduced Obsolete parts supply using a program called revolution parts in conjunction with sending old stock back to the manufacturer. I was in charge of implementing new processes and strategies to improve the department efficiency. I created electronic parts kits for fast moving stock to eliminate errors in pricing and quantities. I was able to bring the obsolete parts percentage down from 30% to 10.9 % in 12 months. Corrected profits to be more consistent and increased margins for retail parts.

This is a new leadership & management position that I have just taken on in addition to my Team Captain responsibilities. My role in the organization is to improve the Power Play Hockey culture by being there to provide assistance and additional instruction to team captains, players, rink staff, officials and score keepers.

Customers call in with problems in their car, look up parts by VIN for accuracy for technicians and customers. Info on car their driving, and find out what part applies to their car, availability, and price. Adjust price if needed to preserve sale and create customer loyalty.Answered the phone in a professional manner to help wholesale and retail customer for accuracy, communicate the order and Collected payments.Provide some technical assistance in helping people to understand how to use the technology in their car in conjunction with their smartphones. Reading the customer accurately to get to the root of the “real” issues and provide excellent customer service that is above and beyond what they would expect.

Customers call in with problems in their car, look up parts by VIN for accuracy for technicians and customers. Info on car their driving, and find out what part applies to their car, availability, and price. Adjust price if needed to preserve sale and create customer loyalty.Answered the phone in a professional manner to help wholesale and retail customers. Filled orders, verify the orders for accuracy, communicate the order status with the customers and fill, package, ship out and handled lost packages. Collected payments. I was the only employee that took care of this part of the business which included new parts and classic car parts.Provide some technical assistance in helping people to understand how to use the technology in their car in conjunction with their smartphones. Reading the customer accurately to get to the root of the “real” issues and provide excellent customer service that is above and beyond what they would expect.Using Parts Revolution (2018-2020), built the e-store and online catalog for Mercedes. Established, developed, and maintained the e-commerce side of the business up from scratch and at its peak we were doing anywhere from $5k to $12k in business a month which Smith Motor Sales would not have seen otherwise.Created and ran the eBay store to sell used parts and accessories (2015-2020). Got acquainted with inner working of eBay and ran the entire e-commerce side of Smith Motor Sales.Worked in a low to mid-level IT/helpdesk capacity at Smith Motor Sales handling the low level complaints and addressing them to the best of my ability. This was with the Dealer Management System called CDK. I Also helped with mundane MS Windows issues, updates, installations, stream lining. speed, lag, connectivity, installation of new programs, transferring data from one PC to another. Oversaw the process to onboard new employees to their technology - new email set up , train to look up parts and on how to do key orders, paperwork, etc

Asked the right questions to help customers identify their needs and wants in a machine in order to narrow down to the perfect options for them, especially if they didn't know what they wanted.Responsible for writing up the purchase and sale agreement, detailing and cleaning the machines, cleaning up the showroom, and keeping track of the inventory. This was a full-time job with commission.When working in parts, responsible for helping customers to purchase all items and accessories that they may need or want. Fulfilled the orders as they came in.

Pick up and deliver freight to and from Logan and Manchester Airports.