Matt Spaulding Email and Phone Number
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Over 30 years of service in the Telecommunications industry. My career has spanned Field Services management, Engineering, Project Management, and Service Development. I am very successful at building relationships with key stake holders and delivery high quality solutions. I possess excellent verbal and presentation skills. I am highly motivated, goal oriented with proven success in the sales support / service development role and able to adapt quickly to the ever changing telecommunications landscape.
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Vice President - Service DeliveryPilot Global Technologies Oct 2023 - Present* Successfully manage a nationally diverse team of Project Managers, Field Engineers, Field Technicians and structured cabling Design Engineer with responsibility for structured cabling, data hardware installation, VoIP, Wireless designs and deployments. * Successfully manage a dispatch organization responsible for project based, transactional and day 2 support tickets with coverage in 99% of U.S. zip codes with access to over 2,200 feet on the street and 1099 partner resources. * Collaborate with cross-functional teams to ensure alignment and cohesion in opportunity presentation and project execution.* Assist with the modification pricing tools and models to stay in line with competitor and marketplace trends.* Maintain strong relationships with clients and key stakeholders, ensuring high levels of customer satisfaction and repeat business opportunities. * Drive process and communication improvements to improve organizational efficiency and improve financial results. * Foster a positive and collaborative team environment to promote creativity, innovation and teamwork.
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Director Of Service DeliveryVon Technologies May 2022 - Oct 2023Oakbrook Terrace, Illinois, UsOversee day to day operations of Project Management and Field Technician team. -
Project ManagerVon Technologies Mar 2022 - Oct 2023Oakbrook Terrace, Illinois, Us
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Service Development ManagerAt&T Business Services Dec 2013 - Dec 2021Dallas, Tx, Us* Associated with scoping and pricing out over $59M in won business from 2018 through October 2021.* Team with internal and external partners to provide a comprehensive and cost competitive solutions for the deployment and Day 2 support of Unified Communication, Wi-Fi, video, LAN/WAN sales and advanced Engineering opportunities in support of AT&T Sales organizations. * Team with Sales organizations to complete RFP responses. Tasks include responding to Field Services related questions in the RFP, pricing out the services requested, engaging partners and completing customer presentations.* Work with Product Marketing, Process Managers, Field Services, Training Organizations and Vendors to develop and onboard new products and services. This involves the analyzing of Sales forecasts, financial model development, partner engagement, contract negotiation's and process development. * Update and modify pricing tools and models top keep up with competitive and marketplace trends.* Conduct Executive review sessions on products, projects and initiatives* Leading a small team that is responsible for the configuration ad deployment of a Salesforce CPQ instance to replace outdated quoting and Statement of Work generation tools. As part of the project the team is also working through standardization of price points and task descriptions allowing for a repeatable, data driven solution. -
Associate Director Field OperationsAt&T Business Services Dec 2007 - Dec 2013Dallas, Tx, Us* Successfully managed the geographically diverse ABFS team in Michigan and Tele-Planners in Ohio and Indiana. My direct report team is comprised of 4 Field Service Managers, 3 Tele-Planners and 1 Field Engineer Manager. My team managed 79 bargained for Technicians (CWA and IBEW) and 13 Field Engineers. Provided coaching and development for members of my team to improve managerial and communication skills. Promoted continual growth and education throughout team from both a personal and professional perspective. * Responsible for reviewing and managing ABFS metrics including MTTR, OTP, Productivity, Utilization and NPS.* Responsible for monthly financial analysis including cost recovery and margin analysis for installation, service and Managed Care contracts. Analysis includes tracking and trending of monthly financial results, including identification and resolution of potential cost recovery issues.* Responsible for working with the CWA and IBEW representatives to address union grievances and concerns.* Provided coaching and development for Field Service Managers, Field Engineer Manager and Tele-Planners. This also included working with the managers to develop the training needs for their direct reports to meet the needs of the business.* Serve as a contact point for the Sales Organizations to help position AT&T services with their customers. This included assisting with RFP responses, reviewing installation pricing and customer presentations. * Selected to lead a data process improvement effort for eight months as a special assignment. Successfully identified process gaps and implemented improvements across the field operations organization to integrate diverse data products. * Worked special projects to evaluate financial analysis of bringing services into ABFS in place of using a vendor, review processes to look for opportunities to make improvements on a local level and improve Net Promoter Scores.
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Field Engineer ManagerAt&T Business Services Jun 1995 - Nov 2007Dallas, Tx, UsDelivered double-digit revenue growth while growing headcount for state operation. Maintained service results and high customer satisfaction levels.* Grew the Ohio Field Engineering team from 5 Field Engineers to 18 Field Engineers.* Successfully managed installation and maintenance responsibilities for ATM and Frame Relay BBO support, maintaining service results and high customer satisfaction levels.* Successfully managed an organizational split that removed the responsibilities of the BBO offices from ADNS to ASI while maintaining a high level of customer satisfaction in both organizations.
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Field EngineerAt&T Business Services Jun 1992 - Jun 1995Dallas, Tx, Us* Successfully led AADS launch into data networking as 4th Field Engineer in the state.* Provided excellent support for Frame Relay network through period of exceptional growth (tenfold) with strong customer satisfaction results.* Teamed with the Sales team to present a clear picture of our services and capabilities when meeting with customers in a pre-sales capacity.* Implemented a process to reduce service order intervals from 10 business days to 3 business days, resulting in increased customer satisfaction and revenue to the company. *
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System TechnicianAt&T/Sbc/Ameritech Oct 1988 - Jun 1992
Matt Spaulding Skills
Matt Spaulding Education Details
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Devry Insitute Of TechnologyTechnical Management -
Owens Community CollegeMechanical Engineering
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The University Of ToledoMechanical Engineering
Frequently Asked Questions about Matt Spaulding
What company does Matt Spaulding work for?
Matt Spaulding works for Pilot Global Technologies
What is Matt Spaulding's role at the current company?
Matt Spaulding's current role is Vice President - Service Delivery.
What is Matt Spaulding's email address?
Matt Spaulding's email address is ms****@****att.com
What is Matt Spaulding's direct phone number?
Matt Spaulding's direct phone number is +141549*****
What schools did Matt Spaulding attend?
Matt Spaulding attended Devry Insitute Of Technology, Owens Community College, The University Of Toledo.
What skills is Matt Spaulding known for?
Matt Spaulding has skills like Computer Network Operations, Telecommunications, Ip, Voip, Managed Services, Fiber Optics, Mpls, Vpn, Wireless, T1, Cisco Technologies, Vendor Management.
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