Matt Stevens Email & Phone Number

Shift supervisor of 24x7 Operations department, directly supporting Communications customers on a real time basis. Maintain and troubleshoot Telecommunications environments. Roaming call completion issues, managing customer batch processes, triaging switch circuit groups, configuring and maintaining call control units running on Solaris, Windows software.Running and troubleshooting batch jobs for our billing software. Performing tasks such as restoring partial and full billing restores.… Show more Shift supervisor of 24x7 Operations department, directly supporting Communications customers on a real time basis. Maintain and troubleshoot Telecommunications environments. Roaming call completion issues, managing customer batch processes, triaging switch circuit groups, configuring and maintaining call control units running on Solaris, Windows software.Running and troubleshooting batch jobs for our billing software. Performing tasks such as restoring partial and full billing restores. Troubleshooting, restarting multiple software programs. Investigating logs to ensure billing success. Working with Enterprise management tools such as Oracle, Nagios, and Assyst. Use TCP/IP and internet tools including FTP, Telnet, HTTP, SSH, Net Term, Terminal Services, PCAnywhere, and Remote Desktop. Perform system administrator functions on Windows NT, Sun Solaris, UNIX, IBM AIX, Linux and other operating systems Create and manage User ID's with proper security rights and profiles Show less