Matt Strickland Email and Phone Number

Subject matter expert for Ford's dealer incentive offer/claiming website and incentive input system.

•Coordinated the Contest and Incentives launch process through the Communications Team via the incentives announcement system •Supervised the development and training of the Contest and Incentives Communication Team members. • Created desk reference quide for the Communications Team. • Monitored the Contest and Incentives announcement process and provided change for process improvement. •Continued support/execution of all activities performed as Contest and Incentives… Show more •Coordinated the Contest and Incentives launch process through the Communications Team via the incentives announcement system •Supervised the development and training of the Contest and Incentives Communication Team members. • Created desk reference quide for the Communications Team. • Monitored the Contest and Incentives announcement process and provided change for process improvement. •Continued support/execution of all activities performed as Contest and Incentives Analyst.•Created Ford Contest and Incentive program announcements requested by the C&I Team, Brand Teams, or regional personnel. •Communicated the incentive announcements to internal and external customers through the use of a toolkit, dealer website and email. •Coordinated the announcement of incentives with both Ford and Ford Credit accounting/incentives payment departments (VINCENT and PARMS). • Maintained the dealer website to insure accuracy of data and overall performance of the website.• Provided information support to internal and external customers requesting incentives clarification. •Updated and distributed a summary of all Ford incentive changes on a weekly basis•Tracked and archived all announcements and incentives changes.•Created and maintained email distribution lists•Helped to develop/launch a new incentives announcement system that encompassed both incentives and accounting information. Show less

•Utilized information and tracking sources to gather competitive information about Ford Motor Company’s competitors and their incentives programs.•Communicated any change in the competitive environment to the Contest and Incentives managers. •Tracked and analyzed the effectiveness of Ford Motor Company’s dealer contests and incentives.• Prepared ad-hoc and template reports using the competitive data.•Prepared and issued dealer contests and incentives through the use of an… Show more •Utilized information and tracking sources to gather competitive information about Ford Motor Company’s competitors and their incentives programs.•Communicated any change in the competitive environment to the Contest and Incentives managers. •Tracked and analyzed the effectiveness of Ford Motor Company’s dealer contests and incentives.• Prepared ad-hoc and template reports using the competitive data.•Prepared and issued dealer contests and incentives through the use of an on-line website interface and electronic communications. Show less

•Maintained account delinquency levels for account portfolio. •Decreased losses through financial counseling. •Provided customers with payment alternatives •Investigated fraud and skip accounts.•Utilized electronic and printed financial and information services: Experien, TransUnion, Equifax, Fast Data and Bresser’s. •Trained and advised entry-level customer service representatives.•Processed financial adjustment paperwork such… Show more •Maintained account delinquency levels for account portfolio. •Decreased losses through financial counseling. •Provided customers with payment alternatives •Investigated fraud and skip accounts.•Utilized electronic and printed financial and information services: Experien, TransUnion, Equifax, Fast Data and Bresser’s. •Trained and advised entry-level customer service representatives.•Processed financial adjustment paperwork such as repossession, charge off and substitution of collateral. •Represented Ford Credit in the field during collateral inspection and litigation. Show less