• Responsible for collecting business requirements and designing IT solutions for Small to Medium Businesses including virtualization initiatives, server and desktop hardware/operating system/application migrations, disaster recovery/business continuity initiatives, and cloud infrastructure/remote data center initiatives• Performed virtual CIO services such as technical direction, business process review, disaster recover/business continuity planning, and IT budgeting for premier clients• Performed Pre-Sales discovery and design services during the proposal process• Researched and developed strategic plans for integrating new emerging technologies• Managed project implementations for the Maryland, DC, and Virginia markets• Designed and implemented large scale Windows server and desktop migrations.

• Designed and Implemented a new Infrastructure Environment based on VMware Virtual Infrastructure Technologies• Lead and Managed the Helpdesk and Software Development Teams• Provided Senior Level Support for all escalated Windows server and networking issues• Interfaced directly with Clients and Business Partners to resolve technology issues from a high level• Managed software development projects including the upgrade of EBI’s Integration System and Occupational HealthCare Systems• Managed the closing of a secondary location in another state• Assisted in writing proposals to various client Request for Proposal (RFP)• Assisted in negotiations of client Service Level Agreements (SLA) and SLAs for remote data centers• Effectively managed contractors on large scale projects holding them within budget, scope, and schedule• Saved EBI over $90,000 annually by analyzing the operating needs, negotiating and cutting unnecessary costs at the multiple locations• Implemented new technologies that improved the efficiency of both the IT department and the entire company

• Responsible for all aspects of 10+ client's IT Department, dealing with tasks as common as workstation and printer issues to long-term infrastructure design, budget, and planning• Managed and designed several system upgrades. • Designed an advanced server consolidation project involving collocation of hardware to a remote datacenter and the virtualization of current hardware using VMware

• Supported a wide range of client’s Windows server and network environments including technologies such as Microsoft Exchange, Internet Information Services, Active Directory, and SQL Server• Served as Project Lead on network/server upgrades and implementations• Managed all aspects of several large clients infrastructures as the onsite engineer• Managed all aspects of many new network and server installations. Initial planning stages for these installs include determining the needs of the client, designing the network infrastructure within their budget, ordering the hardware, building and installing all software and services, and providing direct support until they are fully live and functioning.• Responsible for coordinating various projects while maintaining a regular workload

• Key Member in the Design and Implementation of the East Coast Data Center that hosted Medical Billing and Medical Record applications via Citrix. This was one of the first Managed Service Models in Northern Virginia. The new setup increased business and branded PracticeOne as one of the first Application Service Providers in the Medical Industry • Worked with a small team that supported, almost 2,000 clients• Responsible for coordinating software installs with local contracted networking and hardware installers • Also responsible for overseeing projects, communicating with the installers and the client to make sure the job was being performed properly and in a timely fashion • Other projects included OS upgrades, network, hardware, and software upgrades, and IT improvement projects.

• Supported 60 clients running a UNIX based Medical Billing System and 30 clients running a newer Windows based Medical System• Managed internal office network and development lab running Windows NT4.0, Windows 2000, Microsoft SQL Server, and AIX UNIX• Managed projects including out of state implementations with third party contractors