My role at Champion Health spans:- Supporting the Product Manager and Head of Product develop new and innovative features- Supporting Customer Success with launching new clients- Managing all customer support tickets in Helpscout- Knowledge base maintenance and enhancement- Working closely with the Dev team to raise, test, and resolve bugs- Assist with creating Quarterly usage reports

My Subscriptions Executive role was a Customer Experience focussed role supporting the Subscriptions Manager work towards:- Increasing average order value (AOV)- Reducing churn- Converting one time buyers over to the subscription model- Growing Subscription revenue across 6 global Shopify stores (UK, USA, Canada, France, Germany, Europe)- Maintaining and enhancing customers' Subscriptions portal by working closely with the web development team (web and mobile)- Support customer service in solving subscription specific queries/issues