I have effectively managed various responsibilities, including budgeting, workforce planning, and analysing and reporting operational and financial data. Furthermore, I have demonstrated expertise in improving financial governance and business processes while fostering strong stakeholder relationships.Key Responsibilities:• Develop and manage organisational budgets, forecasts, financial models, and analyses to facilitate informed financial decision-making and assess financial performance.• Lead and oversee workforce planning and identify opportunities for business process improvement to optimise operations.• Provide operational reporting and data-driven decision-making to ensure the delivery of quality business outcomes.• Manage the business planning process, including reporting organisational KPIs and liaising with stakeholders.

As the Systems Coordinator, I managed the Salesforce CRM system for ADF programs, providing daily administration, level 1 & 2 helpdesk support, and report creation. I identified areas for improvement and implemented enhancements and customisations to optimise the system's capabilities, contributing to improved efficiency and productivity.Key Responsibilities:• Managed and maintained the Salesforce CRM system for ADF programs, delivering level 1 & 2 helpdesk support.• Designed and developed comprehensive reports and dynamic dashboards to facilitate data-driven decision-making and enhance system functionality.• Proactively identified areas for improvement, resulting in the implementation of valuable enhancements and customisations.• Conducted thorough analysis and documentation of business requirements to ensure the efficient delivery of high-quality solutions.

Responsible for providing community program implementation and delivery across the Alcohol and Drug Foundation’s Programs. The role delivered programs and projects to support communities in building their resilience to reduce the impact of alcohol and other drug-related harm.Key Responsibilities:• Delivery of Alcohol and Drug Foundation (ADF) programs, such as Good Sports and LDAT, to stakeholders throughout Victoria, ensuring effective implementation and positive impact.• Established partnerships with key stakeholders, including Local Government Authorities (LGAs), state sporting bodies, and community health organisations, fostering collaborative efforts to address alcohol and drug-related issues.• Regularly monitor program outcomes, conduct thorough evaluations, and leverage data-driven insights to improve program effectiveness, optimise outcomes, and meet organisational goals.