• Coordinated the logistics of servicing 42 clients in 8 different states.• Reduced total man hours needed by 38% at a major hospital by implementing strategies that greatly improved efficiency.• Recognized for my ability to consistently complete projects in a timely manner and on budget. • Tracked inventory and ordered additional resources when needed dependent on quarterly sales.• Grew residential division by 85% by developing a general contractor/mold inspector referral program • Successfully able to communicate with and manage up to 8+ employees depending on the job size.

• Managed database and records migration projects for dozens of clients (Universities and Colleges)• Performed software and product training to new and existing clients• Identified and formulated solutions to problems such as database structure and data discrepancies• Supported client services and software engineers via design specs and collaboration• Worked closely with sales and marketing to develop a new subdivision of the company; assisted with design; developed marketing materials and sales strategies for target market• Managed the company’s prospect and leads system (CRM)

• Exceeded 250 cold calls and discovery meetings weekly that was maintained in detail in SalesForce• Increased one of my underrepresented zip codes total accounts by 57% in 1st year, increasing the number of reoccurring businesses from 37 to 58• 56% closing rate of dismissed leads that were passed down from inside sales representatives • Developed relationships with 2 networking and 3 IT groups to create lead generating sources

• Exceeded all quotas, achieving 132% of plan and closing $516,000 in sales for the 2013 fiscal year• Top in sales revenue for the Houston branch in Q2 and Q3 for the 2013 fiscal year, and earned Account Executive of the month for 3 months in a row• Completed RFI, RFQ, and RFP requests when needed for potential prospects• Owned the entire sales process from prospecting and discovery meetings to contract negotiations and deal closures

-Advanced through three levels of promotion in a span of six months-Resolved technical issues for three proprietary ISPs; CenturyLink, Embarq, and Frontier-Preformed troubleshooting steps including; PPPoE and DHCP lease configurations; Installation of nine separate email client accounts; Basic TCP/IP configuration; Installation of hardware and software on various operating systems-Consistently ranked in the top 5 on a team of 45 based on the SLA performance evaluation-Maintained a 93% average on Telenetwork’s quality assurance score-Was able to Maximize the call turnover rate by maintaining a 568 second call time average (660 is the standard call time average)-Experienced in up selling of various ISP services ranging from: Advanced technical support packs; PC insurance packs; Antivirus and Firewall services; Speed upgrades; Consolidation of customers phone, Internet and television bills-Expanded and enhanced customer relation and communication skills