Technical Support professional with proven experience servicing customer accounts, providing skilled customer support to clients/end-users through phone communications and face to face customer interactions; delivering technical expertise acquired from training to address customer inquiries, help troubleshoot issues, & solve problems, escalating to a higher-level support, when necessary. Well-versed in customer engagement, managing customer relationships by assessing, analyzing, & determining customer needs and delivering product knowledge as solutions; educating, training, & motivating clients to ensure service/product adoption and customer satisfaction. Collaborative team player communicating across internal teams/departments to support business alignment.COMPETENCIES Customer-focused Approach ~ Product Knowledge ~ Customer Service ~ Troubleshooting/Problem Resolution ~ Project Coordination ~ Quality Assurance ~ Shop Tools (Band Saw, Cutting Tools, & Drill Press) ~ Measurement Equipment ~ PPE Training ~ Quality Assurance ~ Written & Verbal Communication Skills ~ Documentation ~ Phone/Inbound Calls/Email ~ Administrative Duties ~ Scheduling ~ Relationship Building ~ MS Office: Outlook, Word, Excel, PowerPoint/MS Windows ~ CardioMEMSTM, Merlin@homeTM, Heart Monitoring Equipment ~ Office Equipment