Troubleshooting software issues in SQL stored procedures, IIS, ASP.Net and XML through tools such as SQL Server Management Studio, Oracle Developer, Internet Explorer Developer Tools, and Fiddler.Assist customers in troubleshooting issues with data transfers in ETL and SQL Server Integration Services (SSIS) processes.Assist customers in troubleshooting and developing reporting needs and their distribution (documents, dashboards, metrics) in Microstrategy, Business Objects, and SQL Server Reporting Services (SSRS).Train clients on monitoring system components and responding to performance alarms. Document system performance monitoring for their Environment as well as how to enforce strict change control policies.Experience in database and system administration experience to ensure availability, security, and reliability of individual and clustered servers in Kronos Cloud environment as Software-as-a-Service.Assist IT departments of customer accounts on database and network administration of application servers, whether physical or VMWare.Provide organizational leadership as the focal point on post-sales communications with assigned accounts and escalated customers.Leverage thorough knowledge/understanding of client needs to identify and solve problems, develop application solutions, provide training, and improve customer awareness of Kronos product capabilities.Utilize defined implementation and support processes to efficiently manage customers – meeting their established milestones and ensuring targeted completion dates are achieved while working in complex and diverse technical environments requiring product integration of Kronos software with custom solutions.Collaborate with business units to meet data center requirements while delivering technical solutions.Extensive technical experience in configuring, maintenance, and monitoring of production systems.Recognized as result-driven individual who enjoys working in a fast-paced technical environment.

Took incoming customer calls related to computer problems, assessed the complexity of the problem and assigned/escalated the call to the appropriate technician if the issue couldn't be resolved in the first call. Communicated with facility, vendor, and corporate IT department to resolve issues when necessary.Completed programming projects with the Lead Developer as requested by end users and management, such as: creating an intranet page and database to contain network hub and port information of printers, automating processes, and updating customer accounts in the hospital’s collection system.