- Providing a warm welcome to all customers and following up with any needs they require; from a beverage to a snack and eventually any promotions on offer. All whilst keeping a keen eye for those who have self-excluded from gambling or preventing certain individuals from entering the premises.- Consequently, throughout the night I’ve had multiple positive feedback from customers when organising bingo games and special offer cash matches.- I have managed to provide the correct assistance to customers when ‘the fun stops’ and helped them take the proper course of action; from offering a cool-down day from the shop to the absolute last option of processing a self-exclusion from 6 - 12 months.- Finally, maintaining the shop to a high and sanitary standard - especially through the more difficult era of covid-19 - in keeping of an ideal company image creating a friendly environment for all customers of all walks of life.

- I received multiple positive customer reviews regarding their excellent experience when I resolved queries or issues. My actions directly led to better customer relations and contributed to improved 'Footfall' figures for the festive period (Top-Store in Customer Returns compared to other stores in the region).- Consistently met and frequently exceeded sales targets on a monthly basis; included multiple insurances for video games consoles, games and even accessories like, gaming headsets and/or controllers.- Maintained the position of store champion regarding pre-owned product sales for two weeks over Christmas, which led to being awarded in-store gift cards.

- Revised number allocation for dishes/beverages on three different menus (Children's, Adult's and Dessert's), with a view to develop an easier way for staff to learn the menu (by ingredients of each dish/drink per section). Action led to a reduction in time/resources allocated to train individual staff members.- Achieved the highest scores in describing different forms of teas provided by JING during restaurant team learning activity. This allowed me to excel in customer reviews by delivering a fun and educational discussion with customers.

- Managed a small team tasked with delivering a wedding party for eighty guests. Ensured that my staff attended to all guest needs e.g. serving behind the private bar, running their pre-allocated meals and providing a welcoming drinks display of Bucks Fizz in the shape of a heart. Actions helped galvanise excellent company reputation for hosting such events.- Voluntarily assisted the conference department during busy periods such as; breaks between conferences and executing a conference room turn-around before another group arrived. (This also included evening events.)- Managed stock when a new seasonal menu arrived and sold previous stocks quickly in order to have enough space for the newer selection.- Amended extant closing checklist for the bar. Changes helped develop improved staff understanding of responsibilities which in turn imbued line management confidence in the ability of those Duty Staff to securely close the bar. This subsequently released Managers to focus on other duties.- Awarded the highest score at a crash course on wine tasting. This led to me taking responsibility for coordinating upselling activities for wine on seasonal menus. My actions contributed to significantly improve sales figures for upsold beverages during my tenure.