Currently retained to provide advisory services on integration of consulting and operational strategy for pre-acquisition and acquisition phases.• Led dispersed, siloed teams to sustain stringent regulatory and contractual compliance • Worked cross-functionally to achieve 100% client retention through transition

Brought from portfolio entity to parent company to guide integration and optimization of duplicated service delivery teams, functions, and processes. Oversaw 186 direct and indirect reports, managing 80% of Apollo’s workforce. Managed all like-for-like business, mainly primary first-party data needs, for SHG and InCrowd entities – from project setup and compliance to delivery of final data.• Successfully integrated an India-based acquisition within 6 months, reducing SGA costs and fully aligning teams for operational synergy• Implemented a new “follow the sun” execution model – global rotation of allocation by location nearly double productivity throughout contract lifecycles• Created fieldwork management tools that led to greater speed to insights (25% reduction in fieldwork timelines) and delivered 30% more data for our customers• Created a ticketing system and staff production tracking that drastically increased productivity

At this pioneer of real-time automated insights for the life sciences and healthcare industries, I was selected to develop and lead execution of growth strategy for the international division of SHG.• Within 12 months, architected a self-sufficient sales and delivery team within Europe for SHG • Dramatically expanded international market share: both reputation and revenue

In this role I served as the face of SHG, developing and leading execution of sales, delivery, operations, contracting, and compliance strategies to produce compliant healthcare research fieldwork deliverables on time / on budget. Here accelerated growth through cohesive strategy planning, knowledge management and organizational effectiveness. Charged with formalizing the company’s strategic planning processes, and leading the development of the strategy, we translated it into actionable items for people across functions and business units, driving organizational change, forging new relationships / synergies organization-wide, and establishing greater transparency and accountability.• As head of the firm’s compliance arm, I helped teams increase compliance with data privacy standards and regulatory requirements, and led the successful implementation of EU General Data Protection Regulation (GDPR)• I curated the acquisition of OMR Globus, which further entrenched our global offer and provided a more scalable delivery team• In collaboration with Business Development, we built tools and trained Sales to maximize benefits of Salesforce – semi-automation of sales processes from bid creation to contract production through final invoicing

Recruited to lead global product development: new services, access and engagement management, including respondents, RFP team and process.Develop, lead, and implement the product strategy and roadmap, translating the existing product concepts into tangible profitable products.• Launched Global Research – worldwide research locations and a physical office in Europe• Created the 1st-ever healthcare data collection tech suite – HealthTechAmp• Built a dynamic bidding configurator – enabled same-day quotes and cut total sales onboarding cycle to 30 days

My primary focus lay in strategic alignment of internal processes across operational units, working with clients and the management team to expand AG’s reputation within our market. I led planning, developing and implementing best practices in line with the AG business development plan, maintaining a genuine management focus and ensuring that all US project management team were clear regarding company procedures, regulatory and contract requirements, accountability and AG growth/innovation strategy.More than anything, I held the responsibility of being a passionate representative for the company, serving as a consultative face and voice of the company, and focusing on adding value to clients at every given opportunity• Manage the execution of all All Global US projects, which exceeded 500 every year • Led the strategic alignment of internal processes across operational units – eliminated duplication• Served on acquisition integration teams – synthesized working protocols between units• Achieved 112% of gross margin target through operational and project management performance• Restructured vendor relationships to grow margins an additional 2% while improving SLAs• Aided in development and launch of high-profit Qualitative Research offering

Promoted to oversee development of US accounts representing 60% of the company’s business.• Emerged as prominent consultative face / voice of AG, adding value to clients at every turn• Developed and delivered training for all new staff – bid / RFI procedure, operations and compliance

Built relationships with healthcare market research clients, averaging 50+% of total bids for the US team.• Grew largest client account – parent company Kantar – gross margins 2% while increasing their reach by 25%• Led successful turnaround of former top 10 client – 20% YoY