Matt Webb Email & Phone Number

Leicester, GB

Remote

Responsible for Successful Customer Outcomes across all of Appian's UK Financial Services Customers

Leicester, United Kingdom

• Responsible for:
• Leadership of multiple IT development teams including management of 3rd party software houses and enterprise level end suppliers.
• Technical product ownership of malware and criminal detection processes and systems for all Santander online and mobile banking applications.
• Delivery of regulatory changes particularly in relation to PSD2.
• Resourcing and financial planning for product teams and individual projects
• Reporting progress at a programme level to senior and C-Suite stakeholders.

• Responsible for;
• Agile Project Ownership of individual projects as part of a programme of work taking in full project lifecycle from creation of business cases through requirement documentation, solution design and implementation of.
• Day to Day Project Ownership including prioritisation of requirements, participation in aglie ceremonies and driving the Scrum team to continuously deliver from MVP to mature product.
• Creating business cases, requirements specification documents, data migration strategies, and data architecture maps
• Management of stakeholder and subject matter expert requirements
• 3rd party supplier relationship managementAchievements;

• Responsible for;
• Managed team of credit collectors and built relationships with third party industry contacts to resolve escalated complaints
• Full lifecycle from inception and product demo to delivery of wireless tablet devices to field collectors.Achievements;
• Delivered a complete paperless solution to field based debt collection.
• Wrote and delivered training to field based users and was shortlisted for Managing Directors award in the “think team” category.
• Planned and implemented reorganisation of warrants area within Credit reducing % of unanswered calls from 25% to 5%

Responsible for the systems, management information and process compliance of the field based collections teams.Project management of a third party IT solution for field collections.Built and maintained work request systems in MS Access to support 300+ usersOversaw delivery of salesforce.com instance and future revisions.Built process for pre-disconnection.

Responsible for front line IT support, reporting and administration of sales system. Supervised off site teamEngineered Business Central Heating Care registrations process.