Matt Werner Email & Phone Number

Denver, Pennsylvania, United States

I manage all the tech that IT doesn’t want to deal with. Access Control, Security/CCTV, Facilities Management software, and environmental controls. While I’m not under IT, I help the IT department with remote sites that don’t have an IT person on site.

King Of Prussia, Pa

Tech for multiple buildings in a large school district. General desktop support, but with strong customer focus. Education needs more experienced technologists to work directly with teachers and students.

West Chester, Pa

Spent some time away from IT. Learned how to machine metal parts using milling machines, drill presses, lathes and laser etchers. Also soldered components onto circuit boards as well as assembled devices. Fiber optic and RF testing. Of course, I was responsible for IT work including printers, desktops and servers.

Server Administration for school's Debian Linux and Windows serversListened to teachers' wants and needs and found creative solutions to help them reach their goals. Examples: Set up a WordPress server to help compliment the limitations of the Learning Management SystemFound online solutions like glogster and turnitin.com to enhance the online classroom experience.Maintained and supported a separate FTP server to give flexibility to the created content.Many wishes were impossible due to technical/financial limitations, but I did my best to find the closest solution that would get the job done.Desktop support for staff and studentsConfigured and built all whitebox server equipmentAssisted in building the standard image for all desktops/laptopsHad to get creative many times when technology outpaced XP and had to get it to work (and image) on machines designed for Vista and above.Assisted the other IT teams whenever they needed an extra hand or just needed to brainstorm. Including configuring server builds to meet their needs.Was tasked with presenting new IT changes to the entire staff. Enthusiasm is a great motivational tool.Was originally hired for the help-desk, but was promoted on almost a yearly basis. Helpdesk, then Desktop Support, then Systems Administration and finally Education Tech Coordinator (while still maintaining my SysAdmin and server build duties.)While not under my purview, I had a lot of hands on experience with the school's VMWare ESX server. On-call duties

Exton, Pa

Customer relations and serviceNew employee training and mentoringPerformed interviews and terminationsManaged the Technical Support DepartmentNetwork Administration, including assisting with determining network hardware and topology.Worked closely with the CTO and CEO, offering ideas and implementing their desiresThe CTO and I worked closely in building out Data Center when we outgrew our original office space.Worked with hardware and software vendors and assisted the CTO in negotiations.Helped set the plans that we offered and the price point we had to reach to be profitable.Most of our clients were web designers who could offer their customers their own space, but sometimes I would have to design and update websites of clients who simply didn't have the skills to do it themselves.On-call dutiesWas originally hired for basic tech support and worked my way up the chain.

King Of Prussia, Pa

On the road and in-house technical supportCustomer and Reseller supportPC Building and repair: desktops, laptops and serversManaged all laptop repair.Teamed up with the dedicated sales staff when they needed technical information. Including meeting with potential clients to give them confidence in us.

Malvern, Pa

PC configuration for new employeesDesktop supportCreated and maintained NEC program for in-house warranty laptop repair.Product testing and recommendations for company standardsOn-call duties