Gained practical experience in cybersecurity governance, risk management, and compliance, enhancing the ability to align security initiatives with business objectives within NIST CSF and ISO/IEC 27001. Developed a foundational understanding of cybersecurity risk management principles and key frameworks through comprehensive instructional material.Gained knowledge in identifying, assessing, and prioritizing cybersecurity risks using industry-standard methodologies.Learned to conceptualize and design effective risk mitigation strategies tailored to various organizational needs and scenarios.Studied the processes of continuous risk monitoring, understanding the importance of adapting to emerging cybersecurity threats.Explored the integration of risk management practices with existing cybersecurity policies to enhance organizational resilience.Recognized common challenges in risk management, including resource limitations and evolving threat landscapes, and studied strategies to address them.Cultivated an awareness of proactive risk management practices, emphasizing the need for continuous improvement in organizational security measures.

- Managed 80+ high-touch IT & cybersecurity accounts to prioritize customer satisfaction, support, and revenue growth throughout the account lifecycle. - Spearheaded sales of comprehensive infrastructure and service solutions, integrating Office 365 and cloud technologies to centralize client IT infrastructure and software.- Implemented advanced cybersecurity measures, including firewall protections in cloud data centers and Docker-based server security protocols, enhancing overall data integrity. - Efficiently managed and resolved technology-related support tickets, addressing complex database and security issues.- Led the response to a major ransomware attack, conducting in-depth root cause analysis, risk management, and threat assessments to fortify future defenses.- Collaborated directly with the head of IT and system administrators, ensuring regulatory compliance by sending and interpreting SOC reports, and maintaining robust cybersecurity standards.- Fostered strong client relationships through empathetic communication, simplifying complex IT concepts and harmonizing team dynamics to drive collaborative success.

- Directed 200+ active customer accounts, resolving complex issues promptly to achieve targeted business objectives through timely and accurate contract renewals, collaborating cross-functionally with finance and legal teams.- Strategized upsells/cross-sells with account executives, increasing contract value during renewal processes.- Sustained revenue growth within existing client base through proactive communication and leadership in customer calls.- Recognized for consistently surpassing quarterly quota, earning accolades for performance excellence.

-Develop strategy to recruit and enable new partners within the assigned partner channel via: webinars, email blasts, product demonstrations, System Engineer training, etc.-Achieve assigned revenue growth numbers for ICR assigned partners, by expanding footprint of Go-To-Market focused products-Develop and report accurate weekly and monthly probability forecasts for pipeline of opportunities to manager-Work and close pipeline of low-end runrate opportunities-Foster strong working relationship Territory Managers & Account Executives to successfully pass larger opportunities to appropriate end user swimlanesKPI's-Growth of Deal Registrations and resulting revenue from assigned partners-How many partners promoted into Preferred / Premiere partner status through enablement activities

- Qualify leads from marketing campaigns as sales opportunities- Direct lead generation and follow up activity based on marketing events and website inquiries.- Contact potential clients through cold calls and emails- Strong phone presence and experience dialing dozens of calls per day- Managing and logging activity in Salesforce.com.- Consistently recognized for overachieving sales goals

-Consistently recognized for exceeding the highest productivity goals among my team.-June 2018- Promoted (Level II) which included increased responsibility and compensation-Efficiently communicates with and creates correspondence for producers, field offices and external parties.-Produces higher performance standards and enhances team productivity through training and quality reviewing.-Adapts to changing responsibilities-Review, evaluate and process case work with minimal supervision according to department procedures.

-Developed quick decision-making skills, conflict management all while maintaining close attention to detail and surroundings -Managed maintenance, scheduling and service of 6-7 pools in North Atlanta Metro area

-Sharpened customer service and interpersonal skills by customer name memorization and recollection of repeat customers' life details and events. This resulted in increasing customer experience and provided greater job satisfaction. -Consistently commended for excellent customer service -Routinely maintained clean workstations that resulted in positive customer surveys -Money management skills while efficiently serving customers -Organized customer appreciation events

-Sharpened sales and verbal communications ability with consistent “cold calling” and seeking customer referrals -Designed and implemented an effective selling and marketing strategy that increased sales each year-Learned resource managements skills by being responsible for advertising and supply purchases