Matt Wimer Email & Phone Number

Irvine, California, Us

Started a new Underwiring Site in Chandler, Arizona, recruiting and training a leadership team of 9 Managers and 100 Underwriters• Successfully expanded recruiting nationwide during the COVID switch to remote work.• My teams consistently led all production and quality metrics while providing outstanding service to our business partners.• Managed companywide reporting of all major productivity metrics and pipeline movement.• Developed strategies to manage extreme volume that included special incentive plans, forecasting progress to goals, employee retention efforts, and increasing efficiency with technology updates.• Led a project to manage a backlog of 8000 loans that were being held in processing, resulting in a normalization of business flow in 60 days.

Charlotte, Nc, Us

• Led a site of 6 underwriting teams and staff of 75 located in Chandler, Arizona.• Supported a nationwide network of retail sales and centralized sales origination platforms for conforming, nonconforming, FHA and VA loans.• During tenure, Chandler was the #1 Site in productivity in 2017-2019 while exceeding all quality metrics.• Created a culture of collaboration and support with Chandler achieving the highest Associate Satisfaction rating in 2017-2019.• Developed streamlined processes and reporting for Underwriters to prioritize their daily activities that met the service level agreements with our sales and fulfillment partners.• Participated in many high-level strategic initiatives: staffing models, compensation plans, training agendas, guideline updates, process flow and quality reviews.• One of only 100 Bank of America employees chosen to attend the 2017 Emerging Leader Program in New York City

Charlotte, Nc, Us

• Led multiple team leaders and staff ranging from 40-100 associates in processing, underwriting, and closing.• Worked closely with the Site Leader to develop site strategy utilizing industry knowledge and math background to analyze multiple reports and provide forecasts.• Consistently motivated staff to meet monthly production and quality goals, setting expectations and providing frequent updates to maintain standards.• Created a cohesive work environment with a common goal that all teams work together with each other, and that the Unit works closely with all 3rd parties, sales partners, and other Units at the Site.• Maintained daily and weekly routines with my leadership group to ensure that all communication is delivered timely and accurately.• Managed through multiple changes within the work environment: leadership structure, workflows, products, volume, systems, and policy driven enhancements.

Charlotte, Nc, Us

• Managed day to day operations of 8 teams and 100 individuals engaged in underwriting across multiple sites for a national production division.• Frequently attended meetings with quality control to maintain quality standards, identify trends, institute remediation and training when necessary.• Worked closely with risk management, fraud control, and fair lending to ensure Underwriting maintains the highest standards of quality and compliance.• Developed staffing models to accommodate current and projected volume.• Collaborated with Sr. Management and Corporate Office to develop new processes related to technology and workflow advancements.• Ensured that all production needs were met daily, including reviewing escalations, providing daily reporting, and communication with DEVP and RVPs to resolve issues.

Charlotte, Nc, Us

Recruited and trained staff as we grew the site from 50 to 150 employees.• Actively managed the day-to-day operations of multiple underwriting teams.• Supported the Site Leader in site level planning, strategy, and leadership meetings.

Charlotte, Nc, Us

• Recruited, trained, and managed a staff of 12 for a newly developing underwriting location.

• Managed 12 underwriters in a centralized location working for a network of branch offices that specialize in originating a variety of mortgage loan products.• Utilized deep knowledge of mortgage lending, company policy, state specific restrictions, and product requirements to ensure the highest level of credit quality.• Worked with senior management to determine and review all changes to be made to policy and procedures in an environment with continuous business need changes.• Traveled to our field offices, training their sales staff to increase efficiency.• Worked directly with investor representatives to facilitate the arbitration of loan decisions.

Charlotte, Nc, Us

Charlotte, Nc, Us