- Provided real-time support to clients via inbound phone calls- Communicated clearly and professionally clients, associates, mentors andmanagement- Demonstrated a sense of urgency and commitment to provide the highestlevel of client service- Navigated fast-paced, market-sensitive information while being trusted withprivate, client-specific details

- Successfully interacted with management, while leading a team of about 30team members- Promoted three times within a calendar year due to outstanding customerservice and leadership ability within a team- Lead day to day operations and trained associates to ensure efficiency- Organized and managed sales that saw over 1,000 orders a week

Investigated client-branch conflicts, while communicating between bank branches across the U.S.