Matt Winter Email and Phone Number

Provided outstanding customer service and turnaround time, for getting broken laptops back in the hands of studentsProvided support for teachers, whether it be providing a short-term fix orproviding a temporary alternate, so teachers can get back to using technology to teach their studentsI excelled at organizing laptop parts, cabling, adapters, so when these items are needed, they could be found quickly to help speed up the turnaround timeI oversaw the re-imaging of the entire high… Show more Provided outstanding customer service and turnaround time, for getting broken laptops back in the hands of studentsProvided support for teachers, whether it be providing a short-term fix orproviding a temporary alternate, so teachers can get back to using technology to teach their studentsI excelled at organizing laptop parts, cabling, adapters, so when these items are needed, they could be found quickly to help speed up the turnaround timeI oversaw the re-imaging of the entire high school student laptops for the upcoming school Show less

Performs monitoring and analysis of security logs and traffic logs to detect security risks and threats on customer's network (Microsoft ATP, Splunk)Decreased USDA phishing emails, by reviewing incoming emails by examining email headers, and using such tools as VirusTotal, Checkphish, Gophish, WhatIsMyIP, CheckShortURL, Any.run, Safelink StripperTuning and filtering recommendations to engineering teamAssists with identification, creation and refinement of the team's processes and… Show more Performs monitoring and analysis of security logs and traffic logs to detect security risks and threats on customer's network (Microsoft ATP, Splunk)Decreased USDA phishing emails, by reviewing incoming emails by examining email headers, and using such tools as VirusTotal, Checkphish, Gophish, WhatIsMyIP, CheckShortURL, Any.run, Safelink StripperTuning and filtering recommendations to engineering teamAssists with identification, creation and refinement of the team's processes and procedures (Teamwork / Collaboration)Stays abreast of current threats and vulnerabilities, particularly those that may directly impact our customerMonitors computer virus reports to determine when to update virus protection systems or re-image end user's device. Show less

Demonstrated IT Security knowledge by working ServiceNow tickets that relate to Banner Health's Threat and Vulnerability Management team. Secure employee's emails by reviewing them to determine if the emails were indeed Phishing or legitimate emails and replying back to each email to educate the employer on details of the email they submitted.Collaborate with Banner Health's third party Security Operations Center (SOC) when they provide Banner Health with tickets of suspicious activity… Show more Demonstrated IT Security knowledge by working ServiceNow tickets that relate to Banner Health's Threat and Vulnerability Management team. Secure employee's emails by reviewing them to determine if the emails were indeed Phishing or legitimate emails and replying back to each email to educate the employer on details of the email they submitted.Collaborate with Banner Health's third party Security Operations Center (SOC) when they provide Banner Health with tickets of suspicious activity that need to be reviewed and resolved. Organized and led other IT departments in a monthly patch meeting to ensure that Banner Health had the latest patches installed.Analyzed and reported on any suspicious data loss through emails, also if malicious content was or suspected of being frozen or stolen, I would be in charge of verifying if any ePHI were, in fact, stolen.Analyzed Banner Health’s Web Application Firewall and verified if traffic was legitimate or not. If not, I would review the IP and address header adding it to Banner Health’s black list. Show less