Maddie Wright Email & Phone Number

Lansing, Michigan, United States

Provided end user technical customer support through telecommunication in relation to the United States Department of State’s Online Passport Renewal Website and Program, and maintained daily call logsModerate Risk Public Trust (MRPT) government clearanceSupported call volumes of other programs utilizing customer service skills where needed

Owosso, Michigan, United States

Maintained user accounts through analysis of user logins and multi-factor authenticationWrote code to implement automation and process improvements using python to enhance and speed up business processes by 50%Provided the first line of defense for security incidents through testing, intrusion detection, analysis and containment Managed alert monitoring, incident response, and triaged issues to determine business impact and escalate to higher tier if needed.Provided hands-on… Show more Maintained user accounts through analysis of user logins and multi-factor authenticationWrote code to implement automation and process improvements using python to enhance and speed up business processes by 50%Provided the first line of defense for security incidents through testing, intrusion detection, analysis and containment Managed alert monitoring, incident response, and triaged issues to determine business impact and escalate to higher tier if needed.Provided hands-on Helpdesk support for stakeholders by troubleshooting 5-10 tickets per day Maintained 15+ servers and 700+ workstations, and managed Microsoft 365 Suite keeping system optimal uptimeAnalyzed flagged items on end-user systems and emails for malware Ensured proper backup of data (Datto BCDR) Supported compliance management for GLBA, HIPPA, and PCI DSSAnalyzed irregular network behavior, logins, or OS registry key accesses Show less

Northfield, Vermont, United States

Provided assistance by teaching study strategies and answering questions about taking Access Data's FTK Certifiable Exam for their forensic software. Supported other Coordinators with technical support for virtual systems and coordinated appointments with students to help them succeed in the FTK examination.Proposed solutions to administrative staff on improving student interaction in an online format and led the implementation of approved process improvement actions.

Northfield, Vermont, United States

Supervised team of 6-10 people, providing guidance through delegating responsibilities and task prioritizationManaged firewalls to ensure network security Set weekly team goals and ensured communication so technical problems were resolved and teams worked efficientlyExecuted penetration testing every 3 months utilizing the Kali Linux operating system to ensure secured systems Created documentation of risk-management policies regarding physical and digital access management to… Show more Supervised team of 6-10 people, providing guidance through delegating responsibilities and task prioritizationManaged firewalls to ensure network security Set weekly team goals and ensured communication so technical problems were resolved and teams worked efficientlyExecuted penetration testing every 3 months utilizing the Kali Linux operating system to ensure secured systems Created documentation of risk-management policies regarding physical and digital access management to virtual systems, servers, and user systems Ensured timely removal of old accounts and usage of least privilege based upon Norwich Universities’ larger policies. Improved day-to-day operations by cleaning up workspaces and teaching junior administrators efficient workflows Developed an organization system of hardware and software for the Center to improve awareness of current and outgoing inventory for the Director. Developed a workflow to improve high-volume time blocks by prioritizing work tickets and organizing computer hardware and tools, decreasing system time offline by 2 days Show less

Northfield, Vermont, United States

Ensured the Center’s effectiveness by fixing CPU and motherboard failures Managed firewall rules and actively monitored network traffic with successful software implementation and usage Managed hardware resources and accounts for virtual machines on a local server of over 100 active users. Provided hands on training opportunities for junior administrators collaborate to increase their skill base whenever they were available.Empowered Junior Administrators to solve problems and… Show more Ensured the Center’s effectiveness by fixing CPU and motherboard failures Managed firewall rules and actively monitored network traffic with successful software implementation and usage Managed hardware resources and accounts for virtual machines on a local server of over 100 active users. Provided hands on training opportunities for junior administrators collaborate to increase their skill base whenever they were available.Empowered Junior Administrators to solve problems and learn with the 52 physical computers and 4 CISCO servers we operated. Show less