Matthew Young Email & Phone Number

Moreton-in-Marsh, England, United Kingdom

On track to exceed the Corporate Gifts budget, a growth of ~25% YOY.Drive sales and motivate a team of advisors to achieve and exceed team targets.To be a point of contact for all Gift related queries, with particular attention given to communication between the Gifts Team, Distribution Centre and Head Office.Provide a professional, engaging and.

Identifying and reporting on both usability and functionality issues within a new in-house system.Following up on reported bugs with Chennai based QA team to bring resolutions.Following scheduled test runs.Liaising with various departments to assist with the end to end testing and resolution of bugs.Assisting with customer service in bringing current data.

Delivered a highly successful 2017 & 2018 peak gifts campaign, exceeding both the budgeted (+£45k) and forecasted (+£90k) target and finishing +26% up on revenue compared to 2016.Deliver impeccable standards of customer service and ensure attention to detail is achieved in operational roles, particularly with email communication and order processing.Ensure.

Responsible for the performance of team of Customer Service Advisors, working closely with colleagues to achieve operational and performance targets.Proven track record of leading, coaching, developing and managing a team of Advisors providing structured feedback.Comfortable working in a fast paced target driven environment.Able to adapt to change and.

Lead by example and be a mentor to the rest of the Customer Service Team.Deliver exceptional levels of Customer Service through all channels including emails, click to chat, social media.Responsible for dealing with escalated customer queries ensuring full ownership through to resolution.Working closely with Team Managers to ensure the Customer Service.

Consistently exceeded performance based targets.My service driven nature enabled the Customer Service Team to be consistently responsive to customer and corporate queries.Considerable in depth understanding of the Company’s processes and social media channels.Very strong attention to detail and flexibility to switch between any of the processes within.

Integral to the launch of a Beer club, working closely with the innovation team to deliver a highly successful project from a standing start to its first year of full trading.Full ownership of all customer service contacts from a customer base of 1,000 customers, while developing operational processes to ensure a seamless ‘on brand’ customer.

Bachelor Of Science - Bs, Sports And Exercise, 2:1

Btec National Diploma, Sport & Exercise Sciences, Triple Distrinction

Gcse, 10 Gcse’S All A-C Grades