Matthew Will Email & Phone Number

Salt Lake City, Utah, Us

San Francisco, California, Us

Boston, Massachusetts, Us

Boston, Massachusetts, Us

Los Angeles, Ca, Us

I was the sole Salesforce Administrator and expert at Aristotle. I'had to wear many hats from user on-boarding and training, helpdesk/support, data steward, business analyst and change manager, declarative developer, systems architect, integration manager, and so on. Architected a custom object and data flow structure in Salesforce to integrateindustry data products into our Salesforce org. All of this enabled Aristotle to have a 100% view of where their assets were coming from via external advisors and consultants. Sales people can now track the growth of their relationships overtime against real dollar figures.As part of this project I developed a custom data import process of the Broadridge data thatgave the best of both worlds in data integrity and user experience when accessing the data in Salesforce.Launched Salesforce Lightning to the entire organization. In working with the primary functional groups built Lightning Apps to provide enhanced dynamic views into records on their primary objects.Built a more transparent new account onboarding process for thesales teams. This increased efficiency in the handoff between sales andoperations It armed operations with a more thorough onboarding tracker to insure all steps were properly taken and gave sales visibility into a previously blackbox process.Launched Salesforce Inbox to employees emailing externally. This required the disabling of a legacy system, testing the Inbox functionality across several mediums, developing training and a rollout plan, supporting users during the transition with any hiccups that occurred, and many other functions.Inbox users now have a tool that will enable them to more intelligently respond to externalparties and in a more efficient manner. This also increases the quality of data in Salesforceas the process of inputting data is now literally at their fingertips.

Plano, Tx, Us

Provided subject matter expertise to guide leadership in piloting a new enterprise knowledge management program + Presented to team leads on industry best practices while identifying real world applications to the Toyota Financial Services (TFS) scenario + Developed advanced cost models utilizing various TFS data sources to construct the most complete view into the impact of knowledge management on the organization + Benchmarked TFS against industry best practices to score their knowledge management maturity level + Performed a deep analysis on a knowledge management internal survey to detail the key areas to improve at TFS as well as to support the pitch to senior execs to attain their buy-in + Constructed a phased roadmap based on key milestones to drive TFS down a clear knowledge management path

Boston, Ma, Us

My role progressed out of the traditional sales support functions into more of an internal business process developer and systems architect. Over the last year and a half I have been delivering on two primary projects to improve business efficiency. The first was constructing my business unit's single largest collection of sales and marketing collateral. Previously, content was segregated in various platforms and libraries not meant for document management and the business could not effectively leverage their assets. To resolve this we decided on building an internal instance of a Sharepoint 2013 site collection. I self-taught myself the structure of Sharepoint, its functionality and capabilities, and eventually rolled out the system to resolve our knowledge management issues. My role as site collection admin required me to build site and content taxonomies, construct the site architecture with considerations for future growth and additional business unit onboarding, be the lead data steward in migrating legacy assets onto the single location, manage permissions from the content and user perspectives, create and manage training materials, and develop custom reporting to track adoption, data integrity, and site growth. Adoption has been great and continues to grow.The second major project I executed on was being the lead in improving the business unit's RFP response process. I flagged opportunities for improvement in culture, process, tools, data, and people. My multi-year roadmap set in place solutions to all these areas. It was a complex landscape involving many facets of the areas I identified as opportunities for improvement.

Boston, Ma, Us

I am part of a growing marketing and sales support team that has accomplished a lot in the past several years. My role within the team is constantly evolving to suit the needs of the business. I began strictly in sales support where I built strong relationships with our sales and business development teams. To assist them I managed a queue and executed on research requests, built and branded decks and materials, sourced content and other sales support functions. I worked with their first iteration of Salesforce to improve their business processes while managing the migration of data between legacy CRM systems and Salesforce. This required collaborating with many data stakeholders to create necessary workflows that prevented loss of data or integrity. Because of my efforts we were able to track the success and shortfalls of a campaign from time zero when only a company target list had been created all the way through to multi-million dollar pipelines. I constructed reporting and metrics tailored to the audience to enable sales representatives, campaign owners, leadership and marketing teams to make better business decisions through dashboards and information. This project ran in parallel to constructing a better lead management and tracking process that developed into a more concrete model to report on leads influenced by marketing campaigns and efforts.An additional responsibility in this position involved internal communication. I managed a queue of emails to notify the business of recent wins or innovative project we closed. It required business acumen to produce the piece, coordinaination on branding and messaging, and then delivery to over 3500 people.I also managed a queue of internal webinar sessions. My role included coordinating with subject matter experts to improve their presentations to insure completeness and quality, conducted the webinar, and handled pre and post webinar communications.

The Philadelphia Music House was a serious pursuit and passion of mine to open the first music community in the Philadelphia area. The business model was different from nearly all traditional music studios in the United States. For the first time ever in Philadelphia all musicians, and not just the most dedicated of them could economically afford access to a professional music studio and interactive community.For several months I managed all aspects of building the company. This included creating and designing the website; www.phillymusichouse.com. Marketing and customer feedback was structured primarily online. I constructed social networking through Twitter, Facebook, and also a social-crowdfunding campaign through Kickstarter.com. Technical aspects of creating a customer database through the CRM Zoho allowed me to easily implement tools on the website to receive feedback. Web traffic was monitored through Google Analytics to understand what campaigns and web sources were most effective. Unfortunately, as a start-up, the necessary capital required to properly construct and open the facilities was not there from lenders. The project had to be abandoned regardless of the excellent feedback and demand I received from the target market.

- Structured, administered, and managed FiREapps’ entire Salesforce.com CRM System - Lead Professional Telemarketer: Researched and documented key issues in messaging - Constructed custom graphics for marketing materials and C-Level management presentations - Key responsibilities in updating and managing content on the company’s website