Matthew Arnold is a Director and Owner at Five Nine Five Operational Review. He possess expertise in business process improvement, business transformation, change management, public sector, outsourcing and 45 more skills. Colleagues describe him as "I worked with Matt and other colleagues from Synatus on a complex operational review consulting project for a global services provider. Together, we discovered and analysed the nature of the process, commercial, system and human issues in play, and formulated solutions that would produce a sustainable long term solution. During this project, I observed Matt collaborating with colleagues and clients to develop and introduce change, and to present the nature of the root cause to the… Show more" and "I lead on the procurement of the service delivery aspects of the North Tyneside Council outsourcing contract, and first met Matt at the beginning of 2012 whilst he was assisting Balfour Beatty with their bid. Balfour Beatty went on to win the contract, and Matt helped me, and the finance team, transition and mobilise from NTC to BB. Matt continued to work with me, and the wider management team, to improve service and reduce cost. This involved making changes to the way Finance and… Show more"