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Matthew Thompson Email & Phone Number

Results-driven, experienced Customer Success Manager skilled at leveraging customer relationships and data analytics to drive business success. at Routeware, Inc.
Location: Goodyear, Arizona, United States 8 work roles 2 schools
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Current company
Routeware, Inc.
Role
Results-driven, experienced Customer Success Manager skilled at leveraging customer relationships and data analytics to drive business success.
Location
Goodyear, Arizona, United States
Company size
52 employees

Who is Matthew Thompson? Overview

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Quick answer

Matthew Thompson is listed as Results-driven, experienced Customer Success Manager skilled at leveraging customer relationships and data analytics to drive business success. at Routeware, Inc., a company with 52 employees, based in Goodyear, Arizona, United States. AeroLeads shows a matched LinkedIn profile for Matthew Thompson.

Matthew Thompson previously worked as Customer Success Manager at Routeware, Inc. and Data Insights Analyst at Eroad. Matthew Thompson holds Nuclear/Nuclear Power Technology/Technician, 3.7 from Estrella Mountain Community College.

Company email context

Email format at Routeware, Inc.

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Routeware, Inc.

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Profile bio

About Matthew Thompson

Experienced Customer Success Manager adept at utilizing data analytics to achieve business objectives. Demonstrated proficiency in delivering exemplary customer support and leveraging data insights to enhance operational efficiency. Recognized as a Subject Matter Expert in crafting tailored reports, analyzing intricate datasets, and cultivating enduring client partnerships. Possesses outstanding communication and problem-solving skills, dedicated to ensuring customer satisfaction, fostering teamwork to achieve mutual goals, and driving sustainable business expansion.

Current workplace

Matthew Thompson's current company

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Routeware, Inc.
Routeware, Inc.
Results-driven, experienced Customer Success Manager skilled at leveraging customer relationships and data analytics to drive business success.
portland, oregon, united states
Website
routeware.com
Employees
52
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Company profile
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8 roles · 2 years

Matthew Thompson work experience

A career timeline built from the work history available for this profile.

Customer Success Manager

Current
Routeware, Inc.

Phoenix

2024 - Present ~2 yrs 4 mos

Data Insights Analyst

Eroad

Phoenix

Responsible for delivering quality insights through data analysis, reporting, support, and presentations to provide proactive and professional advising on end-to-end solutions that increase performance, drive business decisions, reduce churn, and expand revenue growth. -Advanced visualization tool user (Power BI, Excel, Pivot Tables, Complex.

Apr 2023 - Aug 2023

Technical Solutions Specialist

Eroad

Phoenix, Arizona, United States

Responsible for managing, maintaining, and implementing several systems for customer service, including Pendo, Intercom, and Talkdesk. Was also responsible for implementing and maintaining self help system (Pendo), creating walkthroughs, and building reporting within customer service systems.-Developed custom reports using Talkdesk, Power Bi, SQL, Pendo.

Mar 2021 - Aug 2023

Onboarding And Implementation Specialist

Eroad

Portland, Oregon, United States

Responsible for managing, training, scheduling, and conducting customer onboarding, training, sales demos, and internal employee training. Managed Improving product adoption, customer retention, and helping foster positive customer relationships that create a loyal customer base.-Successfully onboarded enterprise-size fleets $1MM+ TCV, ensuring high.

Mar 2019 - Mar 2021

Customer Success Manager

Eroad

Tualatin, Oregon

Responsible for bridging the gap between sales and advanced support, enhancing product value to reduce churn and advocating for customers to our engineering team to develop new products and features.-Provided primary customer training as well as suggesting new products and services.-Analyzed account and service histories to identify trends and proactively.

Oct 2017 - Mar 2019

Account Executive

Eroad

Tualatin, Oregon

Responsible for managing the sales cycle from introduction to our products, consulting on needs, contract creation and post sales handoff to customer success. -Cultivated and strengthened relationships with new and existing accounts, resulting in revenue growth.-Conducted informational training and briefings to clients on new features and updated products.

Jan 2017 - Oct 2017

Account Executive

Fisher Investments

Camas, Washington

Responsible for managing and engaging a large pipeline of potential customers and introducing and educating them on the benefits of our services as well as vetting to confirm if they qualify for our service. -Engaged potential clients, showcasing industry-leading benefits and scheduling meetings with senior account executives.

May 2016 - Jan 2017

Sales Representative

Comcast

Hillsboro, OR

Responsible for providing a top tier customer experience with a consultative sales approach to maximize the customer experience, minimize churn and maximize customers purchasing of new products.-Consistently ranked among the top 20 representatives out of over 200.

Feb 2011 - Feb 2016
Team & coworkers

Colleagues at Routeware, Inc.

Other employees you can reach at routeware.com. View company contacts for 52 employees →

VG Veronica Guzman Veronica Guzman Colleague at Routeware, Inc. Houston, Texas, United States, United States View → MB Mary-Clare Bosco Mary-Clare Bosco Colleague at Routeware, Inc. Salt Lake City, Utah, United States, United States View → RW Richard Warren Richard Warren Colleague at Routeware, Inc. Brecksville, Ohio, United States, United States View → JO Justin Ono Justin Ono Colleague at Routeware, Inc. Baltimore, Maryland, United States, United States View → PN Paul Newman Paul Newman Colleague at Routeware, Inc. Baltimore, Maryland, United States, United States View → MC Marc Colombo Marc Colombo Colleague at Routeware, Inc. Queen Creek, Arizona, United States, United States View → JC Jason Carmichael Jason Carmichael Colleague at Routeware, Inc. Green Cove Springs, Florida, United States, United States View → DW Daphne Wright Daphne Wright Colleague at Routeware, Inc. Carlton, Oregon, United States, United States View → JN Jenica Nelson Jenica Nelson Colleague at Routeware, Inc. Knoxville, Tennessee, United States, United States View → AM Auston Mcbride Auston Mcbride Colleague at Routeware, Inc. Portland, Oregon, United States, United States View →
2 education records

Matthew Thompson education

Nuclear/Nuclear Power Technology/Technician, 3.7

Estrella Mountain Community College

Studied: English 101, English 202, Physics, interpersonal communications, OSHA health and safety

FAQ

Frequently asked questions about Matthew Thompson

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What company does Matthew Thompson work for?

Matthew Thompson works for Routeware, Inc..

What is Matthew Thompson's role at Routeware, Inc.?

Matthew Thompson is listed as Results-driven, experienced Customer Success Manager skilled at leveraging customer relationships and data analytics to drive business success. at Routeware, Inc..

Where is Matthew Thompson based?

Matthew Thompson is based in Goodyear, Arizona, United States while working with Routeware, Inc..

What companies has Matthew Thompson worked for?

Matthew Thompson has worked for Routeware, Inc., Eroad, Fisher Investments, and Comcast.

Who are Matthew Thompson's colleagues at Routeware, Inc.?

Matthew Thompson's colleagues at Routeware, Inc. include Veronica Guzman, Mary-Clare Bosco, Richard Warren, Justin Ono, and Paul Newman.

How can I contact Matthew Thompson?

You can use AeroLeads to view verified contact signals for Matthew Thompson at Routeware, Inc., including work email, phone, and LinkedIn data when available.

What schools did Matthew Thompson attend?

Matthew Thompson holds Nuclear/Nuclear Power Technology/Technician, 3.7 from Estrella Mountain Community College.

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