Matthew Thompson Email & Phone Number

Phoenix

Phoenix

Responsible for delivering quality insights through data analysis, reporting, support, and presentations to provide proactive and professional advising on end-to-end solutions that increase performance, drive business decisions, reduce churn, and expand revenue growth. -Advanced visualization tool user (Power BI, Excel, Pivot Tables, Complex Reporting).-Collaborates with business stakeholders and key customers to provide macro and micro-level data and analytics analysis.-Data storytelling, wrangling, manipulator, and manager across disparate systems and databases.-Technical Project Manager and subject matter expert for a variety of internal and external systems.-Complete data pipeline from gathering data, understanding, transforming, visualizing, and explaining results to non-technical audiences.

Phoenix, Arizona, United States

Responsible for managing, maintaining, and implementing several systems for customer service, including Pendo, Intercom, and Talkdesk. Was also responsible for implementing and maintaining self help system (Pendo), creating walkthroughs, and building reporting within customer service systems.-Developed custom reports using Talkdesk, Power Bi, SQL, Pendo, and Salesforce to provide actionable insights for executive decision-making.-Created custom reporting required for the implementation of 3G to 4G cellular transition.-Implemented Talkdesk Studio to optimize call prioritization and increase agent efficiency.-Introduced a self-help system using Pendo walkthroughs, resulting in a reduction of customer training calls.-Managed reporting for tax corrections communication to over 300 customers, utilizing cross-referencing data from Salesforce and customer-facing systems.

Portland, Oregon, United States

Responsible for managing, training, scheduling, and conducting customer onboarding, training, sales demos, and internal employee training. Managed Improving product adoption, customer retention, and helping foster positive customer relationships that create a loyal customer base.-Successfully onboarded enterprise-size fleets $1MM+ TCV, ensuring high customer satisfaction upon completion.-Collaborated with Account Executives and CSM’s to strengthen client relationships through targeted solutions.-Effectively communicated complex technology-related issues in simple terms to clients.

Tualatin, Oregon

Responsible for bridging the gap between sales and advanced support, enhancing product value to reduce churn and advocating for customers to our engineering team to develop new products and features.-Provided primary customer training as well as suggesting new products and services.-Analyzed account and service histories to identify trends and proactively mitigate future issues.-Led in call handle times, calls answered, and chats managed.-Supported the company during a period of 250% customer growth during the ELD mandate.

Tualatin, Oregon

Responsible for managing the sales cycle from introduction to our products, consulting on needs, contract creation and post sales handoff to customer success. -Cultivated and strengthened relationships with new and existing accounts, resulting in revenue growth.-Conducted informational training and briefings to clients on new features and updated products.

Camas, Washington

Responsible for managing and engaging a large pipeline of potential customers and introducing and educating them on the benefits of our services as well as vetting to confirm if they qualify for our service. -Engaged potential clients, showcasing industry-leading benefits and scheduling meetings with senior account executives.

Hillsboro, Or

Responsible for providing a top tier customer experience with a consultative sales approach to maximize the customer experience, minimize churn and maximize customers purchasing of new products.-Consistently ranked among the top 20 representatives out of over 200.

Nuclear/Nuclear Power Technology/Technician, 3.7

Studied: English 101, English 202, Physics, interpersonal communications, OSHA health and safety

Associate'S Degree, Automobile/Automotive Mechanics Technology/Technician, 3.9