Senior Analyst / Process Improvement
The Co-Operative Group
Manchester, United Kingdom
While delivering system and process changes within Finance, I deputy managed a team of 6 and ensured full reconciliation of the main Co-operative Group bank account (c. £240m per week). I then worked with project managers, IT and 3rd party vendors transfer to an automated bank reconciliation system, requiring effective time management to instrument the changes while also meeting strict, business critical deadlines. I transferred complex processes into the FSSC, building rapport to obtain and document key information from employees who were in vulnerable and/or senior positions. I recommended new ‘to-be’ processes to senior management, incorporating technological changes for efficiency improvements. Furthermore, I played a pivotal role in the implementation of a credit card web-portal. This role required in-depth technical knowledge, strong influencing skills and the ability to develop contacts. I was also required to train and improve the team’s skills on a regular basis.