Matt Allison Email and Phone Number

Engaged to deliver a People Services (HR Transaction Processing, Employee Information, Reporting & Payroll) improvement project. Covering all aspects of the employee lifecycle, identifying gaps, improvements and opportunities to develop people and system capability.Delivered various initiatives including:- "Fix the fundamentals" review of systems set up, processes and governance- Systems fix and four-version upgrade- System Supplier and Support Management- Redefining contractual Terms of Reference- Establishing key reporting requirements- Delivering HR reports, data and insight to the business- Various process reviews, recommendations and improvement implementations (including automation)- Full systems security profile review, recommending and delivering improvements to access- Gender Pay Gap Reporting delivery and internal analysis and insight on the results- Leveraging new functionality in the system to enhance and deliver efficient ways of working

Supporting Greene King in the delivery of a new Learning & Development system to support the ongoing training and development of the 44,000 strong workforce. Responsible for whole business data analysis, divisional requirements gathering, transposing that into Functional and Non-Functional requirements and Traceability through Testing. Working with the Solutions Architect to ensure that solution design, data mapping and testing were fit for purpose.

Engaged to support Level 2 Design Phase for a commercially sensitive Organisational Change Programme. Supported Enterprise Architect and Business Architect by delivering:- As Is and To Be Service Catalogue- To Be Requirements Elicitation & Validation through Workshops & 1-2-1's- Reviewed, performed gap analysis and revised Level 2 Design artefacts (Processes, Capabilities, Competencies, Scope of Work, Dependencies, Operating Environments/Influence Areas)- Created a detailed project plan of activities and dependencies to support identification of key governance and sign off activity

Project to outsource and transform 5 Councils HR Administration, Advisory and Payroll to Capita HR ServicesInitially engaged as a Business Analyst, then stepped in to the Project Manager role until permanent Capita resource could be identified and assigned. Moved back into the Business Analyst role in the latter stages of the engagement.Engaged with the Client (5 Councils) to perform and deliver:- Due Diligence activity around HR, Advisory and Payroll- As Is review of HR and Payroll Systems, Data, Volumes, Processes, Policies, Rules, Dependencies and Interfaces- Requirements elicitation, documentation, ratification and agreement for a common set of informational requirements across the 5 Councils (including statutory and regulatory data requirements and standards), who all operated as individual business entities- Creation of Business Requirements and Systems Functional/Non Functional Requirements specifications, ensuring traceability across the documents and delivery lifecycle. Worked with external Software Provider (Northgate Arinso), IT Project Manager and Developers to ensure clear, unambiguous understanding of requirements and delivery- Worked with the Test Manager and Test Analyst to help define Test Approach, Requirements, Plan and Scenarios, including working with the Client to identify and secure client side UAT Resource for Test ExecutionAssignment completed with:- Data Migration from incumbent HR and Payroll Systems completed for first transitioning Council - First Councils UAT successfully completed on the HR System- 3rd Month Parallel Run in flight on the Payroll System- Reporting requirements defined and in development with Reports being tested with the Client- Handover to permanent Capita BA resource to continue the project

Project to deliver Retail Banking (Savings Finance) Business Information solution in the Savings Division. 3 Phased Project, starting with defining and delivering a Proof of Concept solution, gaining business sign off and investment to then refine, further develop and migrate to a strategic BI reporting platform.The Project objective was to deliver £5m+ income benefit per annum through improved data availability, analysis and insight to support commercial pricing decisions.Phase 1 - Elicited and documented business requirements into data and reporting development requirements. Provided developers with technical spec to deliver the Proof of Concept solution. Developed and delivered a detailed delivery plan, resourcing schedule, governance framework and regular reporting to the Steering committee and SponsorPhase 2 - Conducted a Feasibility study on Phase 2 migration options in line with Group IT Strategic Review. Business case development with delivery plan and costs. Scope and requirements definition. Project Team engagement and mobilisation. Detailed planning of Functional and Technical Design, Build, Systems/UAT Testing, Implementation and PoC RetirementPhase 3 - Requirements elicitation, documentation and MoSCoW analysis /prioritisation for further reporting/categorisation. Business/Cost Benefit Case Submission to Steering Board for approval. Detailed planning and co-ordination of Functional and Technical Design, Build, Systems and UAT Testing, Implementation scheduling and warranty period/parallel run

Engaged to support a Strategic Operational Change Programme by delivering Service Improvement recommendations.Responsible for:- Eliciting, documenting, validateing and ratifying key process, systems and performance information- Delivering an As Is process and systems mapping for 46 processes across 7 departments- Delivering a Contact Centre Performance review and evaluation around KPI's, Volumes, Timings, Data Mapping, IVR and Management Information Reporting- Delivering Service Redesign (To Be) for the Customer inbound/outbound contact strategy, including systems enhancement and operational performance reporting recommendations, plus “Quick Wins” for early improvement benefits

After leaving Virgin Media, I decided to take a career break, spend some quality time with my family, take on some personal development by Self Studying Lean Sigma Black Belt as an Online course and creating an online business.

RESPONSIBILITY:- Managed 2 Project Managers/Business Analysts and 1 Communications specialist delivering organisational, process, IT/systems, product, proposition, strategic and regulatory change, testing and governance through the lifecycle into the Growth Division.- Worked across the organisation to impact assess, input, plan and deploy new compelling offerings to consumers within targeted or cross geographic locations and customer segments.- Change Council Chair; a quarterly forum of around 40+ attendees to discuss and share initiative impacts (pre and post-delivery), new product developments and marketing campaigns to enable front line visibility to ensure adequate opportunity to comment and provide insight from a customer and operational deployment perspective.- Sales Change Representative at the Group Change Board, reviewing, assessing and providing input and approval for any Sales Impacting initiatives.

RESPONSIBILITY:- Identifying, developing, delivering and managing functional reviews and service optimisation for all back office Sales Support activities from post customer acquisition to pre-installation of services, covering systems, processes, reporting, KPI/metrics, upstream and downstream dependencies.- Identification and delivery of improvement opportunities through the lifecycle and act as the subject matter expert and gatekeeper on behalf of Sales Operations Support for all external service impacting projects.

RESPONSIBILITY:- Management of 4 teams (Process or Business Improvement, Quality of Service/Compliance and Divisional PMO) totalling 27 FTE across geographically dispersed locations throughout the UK.- Responsible for managing and delivering technical, strategic and change programmes, project sizing for resource, time, cost and risk, divisional roadmap reporting, process audits, reviews, mapping, analysis, benchmarking, change recommendation, OFCOM compliance auditing in line with Quality of Service directives and PMO supporting the wider Implementation team of 78 FTE.- Responsible for annual budgeting and monthly reforecast for wider Commercial Implementation Team (total 78 FTE, Annual Budget £2.8m).

Engaged to set up a new site and develop/manage office processes including Customer Service, Facilities Management, Health & Safety, Risk Assessments, Recruitment and Selection and company representative for on-site tenant liaison.

RESPONSIBILITY:- One of a select group of individuals tasked and trained to deliver the strategic change roadmap of the Administration Centre to transform, streamline, improve and centralise the support service provision.- Delivering projects and programmes through the lifecycle including process mapping, process improvement, IT design, development and delivery, operational change, transformation and centralisation.