As the Operations Manager at BKRY, I lead and oversee the day-to-day operations of our vibrant bakery and café, ensuring a seamless and delightful experience for every customer. My role involves optimizing processes, managing staff, and maintaining high standards of quality and service. Key responsibilities include:Operational Excellence: Streamline daily operations to enhance efficiency and productivity while maintaining our commitment to quality and customer satisfaction.Team Leadership: Recruit, train, and mentor a dynamic team of bakers, baristas, and support staff, fostering a collaborative and high-performing work environment.Inventory Management: Oversee inventory levels, order supplies, and manage vendor relationships to ensure cost-effective and timely procurement of ingredients and materials.Customer Experience: Implement and uphold service standards to create an exceptional and memorable experience for our customers, addressing feedback and resolving any issues promptly.Financial Oversight: Monitor and analyze financial performance, including budgeting, forecasting, and cost control, to drive profitability and support business growth.Compliance and Safety: Ensure compliance with health and safety regulations, as well as company policies, to maintain a safe and sanitary environment for both staff and customers.In this role, I am dedicated to advancing the success of BKRY by delivering outstanding service, optimizing operations, and contributing to a positive and engaging workplace culture. My focus is on continuous improvement and innovation to uphold our reputation as a beloved community bakery and café.

As District Manager at Caribou Coffee UAE, I effectively managed operations for 10 stores in Dubai, overseeing P&L, sales, budgets, training, customer service, and quality control. In 2023, I played a key role in achieving the brand's annual budget goals by maximizing sales across my district. Additionally, I exceeded the Q1 2024 district sales target.I implemented a successful strategy introducing alternative milk options, which contributed to significant revenue growth. Furthermore, I improved operational efficiencies by reducing mark-outs and wastage within a short period after assuming district oversight.I also successfully led the launch of Caribou Coffee’s Al Ghurair Mall project, ensuring a seamless inauguration and maintaining operational excellence throughout.

I have had the privilege of leading the launch of our brand's most sophisticated project located at The Dubai Mall, where I managed day-to-day operations alongside a dedicated team of 30 members. This experience was a testament to our commitment to excellence, culminating in my recognition as Manager of the Year in 2022. Through strategic planning and effective leadership, we achieved an impressive 20% revenue growth within two years.My focus on optimizing operational efficiency was pivotal in enhancing profitability. By implementing targeted cost reduction strategies, I successfully lowered labour costs to 13% and minimized mark-out/wastages to below 2%, significantly boosting our bottom line. Additionally, I strategically introduced new beverage offerings that quickly became top sellers, contributing to a 10% increase in overall sales. These achievements highlight my ability to deliver tangible results and drive business success in competitive markets

I have had the privilege of managing operations for 7 DOH Cafe stores across the UAE, where my responsibilities encompassed overseeing P&L, sales strategies, budget management, comprehensive staff training, ensuring customer service excellence, and maintaining rigorous quality control standards. One of my key contributions was spearheading the successful launch of all DOH Cafe stores across the country, from inception to operational readiness. This involved meticulous planning, coordination of logistics, and ensuring alignment with brand standards to deliver a consistent customer experience.To further elevate operational standards, I developed and implemented comprehensive training materials tailored to the specific needs of each store, fostering a culture of continuous improvement and excellence among the teams. I also implemented standardized operating procedures and policies aimed at enhancing efficiency and bolstering brand-wide loss prevention measures. A notable achievement was leading the successful rollout of the new POS system (Syrve) for the brand, which streamlined transaction processes, improved data accuracy, and ultimately enhanced overall customer satisfaction. These experiences underscore my ability to drive operational excellence, facilitate growth, and uphold brand integrity in dynamic and competitive markets.