As a Board of Directors Member, my responsibilities are to determine the strategic orientations of the company, ensuring their implementation, and establishing the internal framework for oversight of executive management.Acting CTO (4.5 Years): Business thought leader responsible for strategic planning and execution to enhance profitability and efficiency. Create and implement the 5-year Cybersecurity & IT Strategy to ensure best fit technologies are used across all acquisitions and with the parent company in a modular fashion. Create efficiencies through IT consolidation, IT automation, machine learning, and AI. Key Accomplishments:• Increased profitability by 200%, securely integrated two IT acquisitions, with our other three lines of business and expanded revenue generating IT capabilities. • Completed 5-year Technology Strategy Roadmap, IT Architecture, Requirements for a new disrupting software ecosystem. Deployed and consolidated to Microsoft 365, Azure, Teams, migrated contact centers to Business Voice

Leading global teams of developers globally to deliver better business outcomes across the IT Infrastructure stability and business process automation to deliver insurance faster to our 1+ million customers worldwide.My teams and I designed, developed, and integrated automations, orchestrations between systems across all facets of the IT infrastructure inclusive of compute, storage, network, middleware, database, and cloud. On the insurance side of the business, expanded our partnership with the business units and expanded out service platforms to handle backend process automations, improving both efficiency and quality of policies written. -Tens of thousands of annual labor hours saved by automating through scripting, AI & Machine learning, building integrations of systems, and expansion of our service platforms. -Transformed four disparate development teams into a single global automation team while shifting staff retention from 50% to 95% .-200% automation resolution rate increase to a positive ROI realized by instituting an evergreen process that linked stakeholder and developer outcomes and meeting regularly to review and attain proper resolution rates.-165 automations continuously improved by meeting with influencers, developers, and stakeholders to determine the root cause of failed automations, inefficiencies, and apply effective solutions

Built and directed a team of 150 people across four countries that designed and supported the complex AIG global network encompassing: 24x7 network operations, IT security, voice / unified communications, contact center technologies, PCI, and their related cloud, automation services, and associated Change/Release Management via ITIL. Administered a $21 million budget. • Increased profitability by $5.2 million annually for 2018-19 and beyond, while achieving a 90% drop in critical, and a 67% decline in major outages. I achieved this by building a world-class insourced unified communications operations team that outperformed any industry-standard managed service provider. • Rebuilt a failed small network & IT delivery center and transformed it into a large world-class Center of Excellence (COE), while living abroad for four years in Malaysia. (Now it handles 85% of global workload) • Created and led ‘Incredible Ops’ Program across all departments of global command center (all infrastructure departments plus key applications) to improve on change/release management, request fulfillment, and incident tickets. In the one year program we achieved 60% more efficiency by implementing improvements with the same Lean methodologies I applied in my prior successes within my network teams. • Additional $1.7 million saved yearly, with a 400% reduction in human-caused outages, and a 75% improvement in firewall changes by automating the load balancing/firewall workload, while meeting or exceeding services levels. • Increased the stability and availability of the business consolidation of shadow IT organizations by developing programs for data center consolidation and a technology refresh at 300 locations. • Managed IT governance across operational architecture, global data communication providers, and technology manufacturers such as Cisco, Didata, Arista, Palo Alto, Nice, Ayaya, Tufin, BlueCoat, Symantec, Blue Prisim RPA, and F5.

Guided the architecture and implementation team of global network and voice architects / engineers to redesign the network for a consolidation of 50+ global to eight centralized regional data centers. Developed the business case, created reference architecture, and implemented a proof-of-concept lab and end-state low level design.- $25 billion in divestitures impacting 91+ locations delivered on time and within budget.- Drove each divestiture during the AIG / financial crisis by applying own transitional solutions including a detailed technical plan for intercompany extranets with minimal risk / zero impact on the production environment.- $1 million+ in OPEX saved by developing a global router consolidation (self driven initiative)- 50+ data centers consolidated while managing the initiative 22% below the projected budget.

-Restructured the process implementation, monitoring, maintaining, and cost recovery of network services.-$6.74 million in OPEX conserved by implementing a private in-house MPLS network and migrating 230 locations in two years to the MPLS architecture.-Transformed the global network infrastructure by standardizing a business-aligned network architecture from legacy global and regional networks comprised of disparate technologies.-Architected and implemented AIG’s first multi-VRF design, authored seven large scale RFPs for global network transport, and managed services while providing the technical and financial analysis.

Start-up environment: Built the North America & Europe pre-sales engineering team. Recruited & technically trained regional sales and engineering staff. Collaborated with product management to strategize on new technical service offerings. Managed the pre-sales design and RFP responses, international customer network designs, and supported the North American and European sales forces. Led internal New York IT operations after personally building the first New York metro area private line and MPLS Point-of-Presence products. Earned both the Asia NetCom President’s Club and Engineer-of-the-Year Awards.

Designed customized WAN / MAN / SAN networks for major international fortune 500 companies. Created white-papers to demonstrate next generation technologies for new product sets. Mentored the junior engineer staff and directed the project engineering team on large scale initiatives. Customized SLA engineering and calculation studies-Awarded multi-million dollar contracts by creating compelling network designs for Fortune 100 companies.-Served as the lead design engineer for a first private enterprise DWDM MAN for a major automobile manufacturer. -Received CEO recognition for MCIs first European deployment of MPLS featuring a self-created design, recognized with the MCI Circle of Excellence and the WorldCom Engineering Star Performer Awards.