* Oversaw design, development, and technology services for Off the Grid and Food Responders* Lead migration from internally built and managed services to the Salesforce platform, reducing server costs by 90% and staffing needs by 80% with similar throughput* Managed the product vision for four separate B2B web apps, each targeting a distinct audience. Sequenced features in a way that allowed for iterative, near weekly releases to ensure continuous delivery of value.* Reworked the entire marketing tech stack, reducing costs by 90% while improving data captured in Salesforce. Took over Google Ads from marketing, growing ad ROI from 2:1 to 10:1* Reworked office networking, cutting costs by 75% while increasing speeds and reliability

* Lead a team of 20 to develop a custom Square powered POS for food trucks with a companion app for guests to order ahead at food truck markets. Managed development, product management, and design for both applications.* Oversaw the development of an IOT catering table that incorporated computer vision to provide automated notifications to service staff to refill and to manage digital menus. Delivered software on-time and 50% under budget. Built initial prototype to validate tech stack.* Oversaw the deployment of machine learning to predict consumption to drive weekly production and monthly planning. Delivered project on-time and under budget. Machine models matched previous human predictions, but greatly reduced staff hours.* Drove the technical deployment of an ERP system for the culinary team, including development of custom integrations with existing our in-house systems, and a deployment of production systems for line level staff.

As the VP of Engineering at Fauna I scaled both the team and our processes to ensure consistent, high quality releases of our flagship product FaunaDB. My team at Fauna consisted of Scala distributed system and database engineers, JAMstack savvy frontend engineers, operations engineers, and technical writers. We were responsible for all aspects of developing and operating our cloud datastore product.In my first two months at Fauna I cleaned up the hiring backlog, reviewing 100s of applicants and quickly moving to hire five staff with the budget that had been slated for just two roles. Working with our internal recruiter, we developed a straight forward hiring process that allowed us to get candidates through the pipeline in a two weeks. Being a startup, I was involved in all aspects of the business and product. In my time at Fauna I worked with the team to move us to a monthly release cadence, improving our release and testing process to ensure high quality releases with less stress and effort. I worked closely with the CTO and the product team to build out a product roadmap, handling the scheduling of tasks across most of the product. Communication is the foundation of any company, and in that spirit I drove writing monthly company updates to keep the global team in sync. I even handled day to day IT concerns, cleaning up our internal documentation and working to put onboarding and offboarding processes in place.

At OTG Group I was initially hired to head up all in-house software development. At OTG we have three key systems: a custom system for managing vendor scheduling and document compliance used by both in-house event managers and vendors called Infrastruckture, native applications for guests, and our corporate website which uses APIs surfaced by Infrastruckture to show market information. We also surface a RESTful API for partners and provide custom web applications for premier partners to browse their dining options.Infrastruckture is a microservice-based Node.js app running in AWS using Docker containers with Elastic Container Service for orchestration. Some of my notable contributions while at OTG were:* Standardizing all web applications on React to improve our code re-use and reduce the amount of frameworks developers were required to know.* Implementing 2FA throughout the GSuite admin team.* Introducing a formalized project management process to ensure key decisions, results, and lessons learned were not lost.* Driving the implementation of a corporate intranet and weekly status tracking tool including requirements gathering, vendor outreach and management, trial implementation, and rollout plans.

At Digital Domain, I built and managed a team of developers, designers, and support staff to create VR experiences for consumers. In the course of a year I grew the staff from a team of 6 to 21. I was responsible for roadmap development and scheduling for Digital Domain’s flagship offering and client apps, research and selection of technology such as spatial audio solutions, and day-to-day staff management.To support and evolve Digital Domain’s product offerings, I wore several hats. I assisted in the creation of art assets for mobile applications, set up automated build servers for mobile apps, wrote marketing copy for app stores and customer newsletters, and assisted with code reviews and architecture planning. In addition, I managed key clients such as the Olympic Broadcasting Services and NBC to aid in scheduling and communication of issues as well as support for live broadcast events.My greatest accomplishment at Digital Domain was orchestrating the development and launch of over 50 apps across multiple platforms for the Rio games. Given roughly 8 weeks to accomplish this project, the team built iOS, Android, and GearVR apps that could be easily customized for 14 different broadcasters. Additionally, we built a full CMS as the backend to support global content delivery. The apps were delivered on time and on budget and received excellent reviews from clients and users.

Same as prior role, just with a more accurate title.

* Head of global Technical Support, Technical Communication, and Community Development teams* Indirectly managed a global team of over 50 engineers across 3 continents* Directly managed 16 people; including directors, managers, and individual contributors* Managed development of 6 products and the product documentation pipeline* Developed extensive metrics for tracking technical support success using Domo* Migrated writing team to new pipeline, saving money and dramatically improving workflow* Lead teams through acquisition by private equity firm* Handled escalations with senior management at billion dollar enterprises* Successfully delivered support to customers under budget and with high CSAT ratings* Guided product decisions to ensure new features would meet the expectations of the market* Produced webinars and articles to share development and ops best practices* Directly engaged with the community through online channels such as Twitter* Mentored numerous developers, managers, and directors on development and management* Advised Product Management on industry developments and customer requirements

* Managed internal development team and two teams of contractors to build a SaaS version of our on-premise enterprise software. Continued responsibilities from previous role.

* Drove the formation of a team to support internal and external open source development* Launched the Perforce Workshop, a hosted solution for open source development* Managed a small development and ops team to develop and run the Workshop* Traveled to user group and partner events to talk about software development best practices* Continued responsibilities from previous role

* Development and operations manager for the Perforce open source portal* Ran both internal and external hackathons to generate new product ideas* Engaged directly with Perforce community via social media, events, and meetups* Developed the social media engagement strategy* Trained employees on how to engage in social media support* Developed the Perforce open source development strategy* Produced technical marketing content to support corporate marketing efforts

* Ran a team of 8 engineers spread across the globe testing a variety of different applications with different technology stacks.* Worked with development team to integrate Agile testing practices into both Kanban and Scrum workflows.* Introduced test tools such as Cucumber to improve testing visibility throughout the organization.* Introduced, designed, and built new tools to improve tester efficiency* Improved developer and QA relations by introducing shared quality vision concept* Developed and implemented team education plan to cheaply improve team skills* Worked with sales and marketing to configure environments for sales demos* Engaged Perforce community and prospects through Twitter and blog posts

* Designed innovative new version control and defect analysis tools* Analyzed performance and methodology issues for enterprise customers* Presented prototypes internally to get feedback and educate downstream groups* Helped to revamp external developer code sharing site, the Perforce Public Depot* Evaluated competing products and presented findings to executives per code sharing site* Consulted on-site to assist customers with development workflows

* Product Advocate for Perforce conversion tools and Perforce Revision Graph* Designed and developed a Perforce plug-in for Windows Explorer* Maintained Qt-based Perforce plug-in for Microsoft Visual Studio* Lead tester for every product developed between 2000 and 2004* Helped to develop internal QA techniques and policies* Provided support for the Perforce C++ API to 3rd party integrators

* Phone and email based support* Feature development on P4Web product