Vp, Head Of Digital, Client Experience
Current
May 2020 - Present
AeroLeads people directory · profile
Matt Auer Email & Phone Number
VP, Head of Digital, Client Experience @ American Century | Product Management | Product & UX Design | Analytics
at
American Century Investments
1 work email found
@americancentury.com
1 phone found area 800
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Current company
Role
VP, Head of Digital, Client Experience @ American Century | Product Management | Product & UX Design | Analytics
Location
Chatham, New Jersey, United States
Who is Matt Auer? Overview
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Quick answer
Matt Auer is listed as VP, Head of Digital, Client Experience @ American Century | Product Management | Product & UX Design | Analytics at American Century Investments, based in Chatham, New Jersey, United States. AeroLeads shows a work email signal at americancentury.com, phone signal with area code 800, and a matched LinkedIn profile for Matt Auer.
Matt Auer previously worked as VP, Head of Digital, Client Experience at American Century Investments and Sr. Director, Global Product Management at Tapestry. Matt Auer holds Bs, Marketing from Arizona State University.
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{first}_{last}@americancentury.com
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Profile bio
About Matt Auer
I'm currently the Head of Digital and Client Experience at American Century Investments. I was tasked with transforming how we design, develop, measure and research client facing experiences. I oversee product design, user experience research, product management, web analytics and digital operations. I’m keenly focused on resetting the bar for how we engage, acquire, onboard and service B2C and B2B clients I have built a reputation working for several big brands such as American Express, Oppenheimer Funds and Tapestry, as a leader in digital transformation. What makes me unique is my ability to craft a vision that balances customer-centric needs with key business drivers, as well as 20+ years of experience driving the lean agile execution of both design and product development. The result is a track record of award-winning digital transformation success, marked by innovative solutions and measurable improvements.
Listed skills include Analytics, Information Architecture, Mobile Devices, Customer Research, and 20 others.
Current workplace
Matt Auer's current company
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9 roles
Matt Auer work experience
A career timeline built from the work history available for this profile.
Sr. Director, Global Product Management
A senior digital product leader within Tapestry, an umbrella brand consisting of three luxury brands; Coach, Kate Spade, and Stuart Weitzman.
Sep 2019 - May 2020
Vice President, Head Of Digital: User Experience And Product Management
Responsible for leading the concepting, testing, building and monitoring of all web and native mobile applications for marketing engagement campaigns, sales enablement products, lead generation capabilities and loyalty based self-servicing experiences. Led a high-performing team of 20+ UX/UI designers, researchers and product managers.
Jun 2014 - May 2019
Director, User Experience Design & Innovation
Cultivated and mentored a global UX design and innovation team to support the AmericanExpress.com website and mobile applications for the US and twenty-two international markets. Hired top user experience and engineering talent in New York and Brighton, UK and established the proper infrastructure and customer centric processes to successfully run the company’s first UX agency.
Oct 2012 - Jun 2014
Director, Digital Product Management & User Experience
Led a cross-functional team of senior product managers and analysts transforming the brand’s flagship website AmericanExpress.com. Changed how Amex designed and developed software, shifting from waterfall to agile, created a KPI driven product backlog based on business requirements and various data inputs from customers and prospects. Goaled against driving engagement, acquisition of new products and services, reengineering cost reduction and lifting several customer satisfaction KPIs including JD Power and NPS.
Apr 2010 - Oct 2012
Senior Manager, Digital Product Management (Customer Loyalty)
Oversaw digital product management for B2B and B2C card product groups. Managed strategy, partnerships, design and development, driving customer engagement and deepening product loyalty.
Jun 2004 - Apr 2010
Director, E-Commerce Website Engineering & Design
Led the company’s internal creative agency and front-end development team responsible for supporting all Register.com e-commerce web properties, new product development, co-brand affiliates and acquisition marketing.
Jun 2001 - Jun 2004
Web Designer, Producer
Gorp.Com
Played a key role in designing and coding (Microsoft ASP) both the content portal (GORP.com) and travel-booking portal (GORPTravel.com). Managed a team of contract developers responsible for the development and maintenance of over 200+ travel partners’ and publishers’ websites and coordinated schedules to ensure that projects were completed on time and within budget.
Oct 1999 - May 2001
Web Designer & Producer
Infinet Internet Solutions
Responsible for the end-to-end ideation, wireframing, design and development of B2C and B2B website’s for clients. Played a pivotal role in new client acquisition which included creating and presenting new concept ideas and final creative to key decision makers. Developed website’s using HTML, JavaScript, and Flash and followed industry best practices as well as browser and coding standards.
Jul 1997 - Aug 1999
1 education record
Matt Auer education
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Arizona State University
FAQ
Frequently asked questions about Matt Auer
Quick answers generated from the profile data available on this page.
What company does Matt Auer work for?
Matt Auer works for American Century Investments.
What is Matt Auer's role at American Century Investments?
Matt Auer is listed as VP, Head of Digital, Client Experience @ American Century | Product Management | Product & UX Design | Analytics at American Century Investments.
What is Matt Auer's email address?
AeroLeads has found 1 work email signal at @americancentury.com for Matt Auer at American Century Investments.
What is Matt Auer's phone number?
AeroLeads has found 1 phone signal(s) with area code 800 for Matt Auer at American Century Investments.
Where is Matt Auer based?
Matt Auer is based in Chatham, New Jersey, United States while working with American Century Investments.
What companies has Matt Auer worked for?
Matt Auer has worked for American Century Investments, Tapestry, Oppenheimerfunds, American Express, and Register.Com.
How can I contact Matt Auer?
You can use AeroLeads to view verified contact signals for Matt Auer at American Century Investments, including work email, phone, and LinkedIn data when available.
What schools did Matt Auer attend?
Matt Auer holds Bs, Marketing from Arizona State University.
What skills is Matt Auer known for?
Matt Auer is listed with skills including Analytics, Information Architecture, Mobile Devices, Customer Research, Metrics, Digital Strategy, Omniture, and User Experience.
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