Matt August Email & Phone Number

Sanford, FL, US

Developing training strategies for the RNC business line

Chantilly, Virginia, US

Atlanta, Georgia, US

Henderson, Nevada, US

Milwaukee, Wisconsin, US

New York, US

Altamonte Springs, FL, US

• Implemented SABA cloud LMS for 120k users.Improved service by creating and implementing new support procedures, including support desk and documents.
• Designed, wrote, and performed monthly administrator training session via WebEx, increasing knowledgebase.
• Created trouble tracking system for timely resolution of trouble tickets.
• Designed prescriptive rules to push out content, saving time.
• Uploaded content, created tests, assigned tests to courses, keeping data accurate.
• Used Articulate 360 (Storyline), developing custom facility and corporate content.

Orlando, FL, US

• Ensured timely and accurate content and provided updates to senior managers.o Designed eLearnings with Adobe Captivate 9 and publish to LMS.o Created jobs in SumTotal to assign learning objects to users.o Helped.

• Small business creating accessories for the wargaming industry
• Design custom graphics for clients using Adobe Creative Cloud (Photoshop, Illustrator).
• Create custom audio files for clients using Adobe Audition.
• Design e-commerce website using Wordpress.
• Create marketing materials for tradeshows and promotions.
• Demonstrate products at tradeshows and promotions.

Sparks, NV, US

• Created eLearnings with Articulate Storyline 2, ensuring compliance of all employees.
• Worked directly with CFO and senior leadership to build, revise, and edit all Leadership Forum presentation content, increasing clarity and impact.
• Was Learning and Development liaison for new enterprise-wide HRMS, Workday. Created award winning training documentation for 5K users, earning Spot Award for $1000.

• Technology charter school utilizing project-based learning for an integrated educational system of high standards
• Managed and administered Instructure Canvas Learning Management System (LMS).
• Created new user accounts, configured and merged classes for all instructors, and completed user trouble tickets in Zendesk.
• Taught Introduction to Computer Science, Mobile App Development, AP Computer Science, and A+ Hardware Certification classes to middle and high school students.
• Created curriculum for a fast-paced, project-based learning environment.
• Developed curriculum to teach project management to students using open source PM software, ProjectLibre.

Falls Church, VA, US

• Developed and delivered content for new grant performance reporting application
• Designed and managed classroom curriculum for TRACS application (Tracking and Reporting Accomplishments for the Conservation of Species).
• Developed Captivate eLearning modules for distance learning.
• Created Virtual Instructor-Led Training (VILT) curriculum for new distance learning option.
• Delivered distance-learning sessions using Adobe Connect across area bordered by Puerto Rico and Guam.
• Liaised and leveraged team relationships to perform technical troubleshooting before/during/after each training session.

Oakland, California, US

• Learning and Development Specialist III Created materials for onboarding new employees for the Clinical Call Center
• Administered FacInfo, a system designed to answer agent’s questions about all Colorado Kaiser Permanente facilities.
• Trained new personnel in EPIC Health Connect appointment telephone encounter creation.
• Achieved SABA Learning Management System (LMS) Administrator certification.
• Analyzed new hire costs and created plan for best hiring practices for call center agents.
• Developed and delivered new hire onboarding curriculum for new agents.

Oakland, California, US

• Developed and trained users on Kaiser Permenente new claims system
• Created interactive PDF files using Captivate.
• Designed facilitator materials (PowerPoint slide decks and Leader Guides).
• Developed knowledge checks for classroom use, with interactive games such as Jeopardy and Family Feud.
• Created job aids for new claim system, Diamond XCELYS (Dell Perot).

Stamford, Connecticut, US

• Managed billing system conversion project for the training department (Charter University)
• Created project plans for billing system using MS Project.
• Designed and maintained reporting structure for project deliverables.
• Reported project status to Directors and EVPs.
• Ran weekly project meetings to ascertain progress.
• Edited training modules for content, grammar, and flow.

El Segundo, CA, US

• Revitalized the Instructional Design team by incorporating project management "best practices”
• Created video files of sample customer calls for training classes using Camtasia.
• Revised and created curricula for various business units: Commercial, ITST and Technical, by focusing on troubleshooting and critical thinking skills.
• Created brand-new call type (Case Management) to help lower service claims. Over 190K cases closed during 2007. Reduced service claim calls by 40% in 2008.
• Managed project workgroups focusing on process redesign and new tool acquisition.
• Analyzed business needs to determine project requirements.

• Turned limited documentation into a successful implementation through relationship-building and communication skills.
• Traveled 80% to implement projects on a tight timeframe.
• Developed, maintained and communicated MS Project 2003 project plan.
• Configured application to customer specifications.
• Processed and tracked equipment ordering which was drop-shipped to client premises.
• Communicated project status to client and team, thus setting expectations for successful implementations.

Master Of Science (Ms), Computer And Information Systems

Bachelor Of Arts (B.A.), History