Matt Baeb Email & Phone Number

Remote

Assess both administrator- and user-oriented learner’s needs. Organize, plan and prepare to develop courses. Assist with the instructional design of the eLearning courses. Use your visual and graphic design skills to create an engaging course. Understand eLearning technologies, such as authoring tools and learning management systems. Make use of new learning technologies such as distance learning tools. Maintain training content using excellent writing skills. Keep personal IT skills, eLearning skills, and BeyondTrust knowledge up to date.Assess training effectiveness.

Remote

Remote

Assess individual/group training needs for each course.Organize, plan and prepare to deliver courses.Maintain and upgrade computer software and hardware to support hands-on exercises and trainingdemonstrations, including Windows, Mac, and Linux based systems.Make use of new learning technologies such as Adobe Connect.Keep personal IT skills and knowledge up to date.Responsible for training customers, partners and employees on Bomgar’s software and ensuring full knowledge transfer.Maintain in-depth knowledge of Bomgar's Enterprise Remote Support, Privileged Access Management, and Vault products.

De Pere, Wisconsin

Provided day-to-day support for end users, networks, and servers for small to medium-sized businesses.Managed upgrade projects, including the procurement, configuration, and installation of servers, firewalls, network switches, VMWare virtualization products, Windows OS deployments, and Linux OS deployments.Configured/managed/monitored backup operations for several business.Installed and supported servers and networking hardware in datacenter environments.Managed purchasing and resale of Dell servers, switches, firewalls, workstations, and laptops.Provided leadership to help desk team and managed their workloads.Met with prospective clients to discuss business opportunities and negotiated managed services contracts.Provided training for new staff as needed, both in Green Bay, WI and Phoenix, AZ.Served as datacenter technician for hosted services in Green Bay, WI and Phoenix, AZ.Managed and maintained long-term business client relationships.Contributed to strategic planning of IT services provided by the team.

Traveled all over NE Wisconsin performing home inspections.Provided customer service to home owners and buyers.Launched and configured a static website for the business.

Green Bay, Wisconsin Area

Established the home’s video production system.Provided customer service.Worked hourly and on-call to create memorial videos from family pictures.Ran new Ethernet wires and connected those to wall jacks. Configured a small file server on their network to serve as a main repository for their documents and forms, and as a backup for video files.

Bachelor Of Business Administration (Bba), Management Information Systems

Master Of Divinity (Mdiv), Christian Ministry

General Studies - Transferred To Uw-Oshkosh

Education record