Matt Baile Email & Phone Number

-Create and manage automated workflows using Enfocus SWITCH-Manage automated workflows using Enfocus SWITCH and HP Production Center-Create and manage workflows and data mapping with Altova MapForce -Support M3 ePrint product including database reporting, Sunshine Act publisher reports, access issues, and database updates-Manage and support Sheridan Subscription Management and Licensed Print Management programs and subscriber services software-Manage and support Digital Edition authentication and access restrictions-Create and Manage HTML subscription order forms-Assist in maintaining PCI compliance for multiple platforms-Support data analytic offerings including Google, BIME, Thermostats

- Convert and map data into customized databases- Track and report database changes, updates, and analytic data- Maintain online subscription access via user credentials and IP authentication- Create and manage e-mail blast campaigns- Oversee annual subscription revenue of $8.25 million dollars- Collaborate with sales force in establishing and maintaining customer relationships- Understand customer nuances and resolve customer concerns- Oversee responsibilities in CSR level I and II shown below

-Consults with customers/prospects on data base set-up, transfer of files, etc.-Develop, implement, and maintain training manual for new and existing software-Calculate and prepare quarterly billing invoices-Assist sales representatives by reviewing services with prospects-Program custom reports and database conversions

-Maintain customers’ database by processing new and renewed orders. -Update database with revisions, process claims, refunds, and back issues when received-Acknowledge and respond to all customer inquiries immediately-Prepare bank deposits and process credit card from new and renewed orders-Prepare and mail renewals to expiring subscribers-Prepare database prior to label generation for mailing of the journal

-Preparation of applications, orientations and pre-employment testing.-Complete various monthly reports summarizing turnover, healthcare analysis, organizational charts and other duties.-Assist in coordination of employee activities.-Provide clerical and administrative support to HR staff

Hanover, Pa 17331

- Web design & hosting- Collect and interpret analytic data- Design and implement email blasts- General computer maintenance- New computer set-up- Home Networking

Bachelor Of Science (Bs), Information Technology/Web Design, 3.97 Gpa

- Graduated with Honors

Bachelor Of Science (Bs), Business Administration, 3.88 Gpa

- Graduated with Honors

Associates (Asb), Specialized Business, 4.0 Cumulative Gpa

-National Dean’s List-2 years -York Technical Institute Commitment to Success Award -York Technical Institute Student of the Term-3rd.

Diploma

-Who’s Who Among American High School Students-4 years -National Honor Roll-2 years -Senior Class President