Matt Baines Email & Phone Number

Seattle

Seattle, Wa

• Supervise mailroom services, front desk, purchasing, billing, on-site storage facilities and office services functions including facilities cleaning and maintenance, office equipment maintenance and repair• Initiate purchase orders, furnishings, supplies, purchases within budgetary guidelines• Oversee Company vehicles’ maintenance and licensing; scheduled maintenance, repair, and replacement• Apply knowledge of office equipment, systems, purchasing and office maintenance• Analyze and prepare reports• Responsible for the employment, supervision, performance management, discipline and training of directly assigned personnel• Purchase materials and items according to established procedures and guidelines.• Perform routine office equipment and company vehicle maintenance; schedules repair technicians and warranty service.• Routinely perform out-of-office tasks and errands, deliveries, courier service, and makes bank deposits.• Replenish common area supplies. • Perform mailroom and reception relief duties.• Move office furniture and equipment. Maintain offices storage areas and facilities. • Perform clerical duties required by departmental supervision.• Answer calls from employees, management and customers to respond to inquiries.

Covington, Wa

• Share responsibility for attaining branch sales goals with management team. Responsible for staff sales motivation including branch contests and corporate sales and incentive programs. Provide coaching and work direction to branch personnel. Initiate sales to ensure achievement of targeted production goals including promotion and sales of TCF products at outside sales events. Assist manager with business development in the community.• Resolve procedural questions referred by branch employees, interpret company policy, and determine reasonableness in deviating from policy to provide equitable service to customers while maintaining a focus on branch profitability. Serve as a resource to bank personnel when dealing with difficult situations and transactions.• Supervise the work of all branch staff. Interview and hire new personnel, provide on-the-job training, work direction and feedback, schedule staff to ensure departments are optimally staffed, initiate disciplinary action as necessary, assess productivity, and prepare and conduct objective performance appraisals as scheduled.• Communicate policies and procedures to personnel ensuring consistent implementation. Establish, maintain, and review accuracy of all control records. Ensure audit controls are adhered to by personnel to consistently achieve satisfactory audit ratings.• Ensure that all ID guidelines are met, protecting customer privacy and reducing exposure to losses. Investigate and resolve special account inquires including legal transactions requiring coordination with legal counsel, internal support departments, outside attorneys and customers.• Effectively manage the department functions while meeting and adhering to corporate, legal, and regulatory policies, guidelines, and requirements regarding compliance. Work with the Compliance and Legal departments for overall updates, procedure changes or development, and resolution of issues.

Tacoma, Wa

• Prepare and verify wire transfers• Update daily exchange rate forms • Perform foreign currency exchanges• Balance cash drawer and teller transactions

Tacoma, Wa

• Perform cash handling functions (deposits, withdrawals, cash advances, payments, transfers, check cashing, etc.)• Balance cash drawer and teller transactions• Perform and support daily tasks that maintain the integrity of the branch (balance ATM, process night drop, balance negotiable instruments, process returned mail, balance credit card machine, monitor lobby rate sheets and brochures)• Demonstrate knowledge of new and existing products and services• Discuss and access customer's financial needs to identify and offer appropriate products and services• Secure against loss by ensuring safekeeping of money in cash drawer and prompt accounting or transfer of funds• Identify fraudulent activity

Seattle, Wa

• Luggage Handler (2003) - Assist passengers to or from their airlines after disembarkation or arrival at airport.• Customer Service Representative (2004) - Greet passengers upon arrival at airport after disembarkation or arrival at airport.• New Crew Arrival (2004-2006) - Greet embarking crew member at hotel. Verify passports against manifest prior to motor coach departure.• Pre/Post Cruise (2004-2006) - Greet passengers and provide them with information regarding hotel departure to the pier. Check documents, answer questions. Assist loading luggage on motor coach. Starting in 2006 issue CRUISE Cards to passengers.

General Studies

High School Diploma