I have the opportunity to lead our teams focused on Rocket Exchange, our AI powered loan trading platform at Rocket.

Directly managed Network Operations Manager, Support Services Manager, AV Manager, Production Manager and team of Database Developers. Handled strategic department planning which including forecasting of budgetary needs, capital expenditure budgetary requests, ongoing capital expenditure budget and day to day operations budget. Standardized IT and AV departments on common ticketing system and lowered response and resolution times by nearly 50% and 75% respectively. Created Change Control committee to streamline change control documentation process and communication. Lowered printing supply costs and repairs by nearly 25% by standardizing desktop printers and negotiating a managed service for all large form factor printers. Managed technical aspects of new cage, entertainment venue, training room, and office space constructions which included network infrastructure, cabling needs, and end user supplies such as PC’s, printers and associated peripherals. Implemented support survey to ensure department was meeting the demands of the business and achieved a 98% satisfaction rate through continuous improvement of quality of service. Negotiated purchase of and oversaw installation of 3PAR storage array. Managed all maintenance contracts with vendors such as Cisco, CDW, Microsoft, and associated resellers. Oversaw creation of analytical reports, web service development, database maintenance (SQL and Oracle) and directly authored several analytical dashboards using SSRS.

Managed day to day operations of the Information Technology department with a staff consisting of 1 Sr. Network Engineer, 2 Network Engineers, 6 IT Technicians, 1 LAN Administrator, and 2 Database Developers. Oversaw and managed Information Technology items pertaining to the building of a 242 room hotel and 2000 seat event center including the design and architect of a new data center and network infrastructure. Oversaw installation of network hardware including Cisco ASAs, Cisco 2960s, and Cisco Nexus 5ks. Negotiated all contracts and maintenance agreements for new and existing systems and network hardware. Managed implementation of new systems such as Opera, Delphi, HotSOS, Cameo, Nevotek and KoolConnect as well as developed interfaces between new and existing systems. Directly responsible for all technology regulatory audits including system permissions, network penetration tests, infrastructure and application security, and physical access. Implemented policies and procedures to streamline existing processes and ensure better troubleshooting, problem resolution, and end user communication. Negotiated Enterprise Agreement with Microsoft to streamline Microsoft licensing and lower licensing costs.

Evaluated software purchases and fit to business requirements. Installed and configured SSIS and SSRS. Standardized reporting platform to SSRS 2008. Installed and configured SharePoint Server 2010 Standard for company intranet site. Automated several manual processes using SSIS 2005 and 2008. Upgraded and virtualized several SQL Servers from SQL Server 2000 and 2005 to 2008 and 2008 R2. Served as main property support for data warehouse solution. Standardized all development in C#. Developed full scale promotion management software package with content management for self-service kiosks, scheduling, and scalable options for all drawings and entry based promotions. Managed all internally development projects from start to finish, writing all requirements, scheduling and running all meetings, designing and developing databases, designing and developing software, authoring test scripts and all end user documentation. Also managed all new software and hardware implementation projects. Served in a leadership and mentor role within the department.

I design, write requirements for, and implement small to large applications including visual basic scripts, .net web based applications, and automated jobs.I also write ad hoc sql reports as needed.

Facilitating process improvements by automating manual processes through VB applications, scheduled jobs, SQL reportsEnterprise Application design and testingDesigned and implemented the Mortgagor Assistance Tracking applicationDesigning and building database(s)Designing User InterfaceTraining usersWriting documentation for end users and business groupsWriting test plans and testing applicationsAssisting the business with application roll outSupporting an application responsible for loading loan sensitive data to servicing platformHandled process improvements for applicationManaged updatesCoordinated testing with several different business units

I work closely with different business teams to ensure the right technology solutions were in place as demanded by the current Market. My focus has been on the Loss Mitigation team and working closely with them to implement a more hands off application that will calculate and create modification documents based on user input. I have also continued to work on other automated solutions including DTS packages, schedule jobs, and improved vb scripts.

I work in automating existing manual processes through small applications. I also help different units define their processes and procedures. I have been responsible for analyzing and building small to large applications. I am currently working on several different projects including a project management solution to centralize and improve the current project request and analysis process.

Supported an application called Export32 which translates data from a SQL based relational database into data that is readable by a mainframe legacy system.I also worked on scripting applications that would interact with the mainframe system. These applications were VBS apps that automated existing manual processes.