Experienced Administration Officer with a proven track record in supporting clinical operations across various departments. Proficient in all front-of-house responsibilities and processing clinical documentation. Demonstrated ability to identify process issues, develop solutions, and collaborate effectively with clinical and administrative staff. Also effective in training & developing new staff and analysing patient data reports to ensure that patient financial and demographic data is captured accurately and resolving data integrity issues within agreed timeframes.

As a Store Manager, I successfully led and managed multiple retail teams, driving store performance and achieving financial goals. I cultivated a high-performance culture focused on exceptional customer service and store presentation. By leveraging sales data and building strong relationships with suppliers and distributors, I ensured an engaging and exciting product lineup that catered to the local community. This resulted in an average increase in store sales of 16% in 2019. Additionally, I optimized store operations through effective staff management, training, and performance management. I also successfully opened a new retail store, building strong community partnerships.

As an administrator, I oversaw all aspects of the organisation's operations, including finance, administration, human resources, and marketing. I efficiently managed financial processes, administered student records, and maintained accurate bookkeeping. Additionally, I effectively coordinated and managed volunteers, leveraging their contributions to achieve organizational goals. I enhanced the organisation's visibility and reach within the community through successful event planning and targeted marketing campaigns.

As a Store Manager, I oversaw all employee and sales-related functions for multiple retail stores. My responsibilities included analyzing store performance metrics, developing strategies to enhance customer spending and address business challenges, ensuring compliance with company standards, training and developing staff, communicating with senior management, managing staff rosters, overseeing stock management and ordering, and providing coaching and development to improve employee efficiency and effectiveness.

Responsible for the support of the Store Manager to deliver a profitable business by leading the store team and ensuring business standards and expectations are met. This includes managing costs of the business; compiling and receiving store orders and merchandise; challenging preconceived ideas and promoting a customer-centric environment; and driving a high-performance culture within the store.

This role focused on leading the Customer Service team through coaching and empowerment, working with customers to build loyalty on a company and a store level, and providing an enjoyable shopping experience. I was also responsible for the resolution of complaints (and working with customers and staff to implement a solution), service rostering, pricing integrity, minimising of shrinkage and wastage at a store level.

Providing exceptional customer service to build brand loyalty and create a pleasant atmosphere for customers; presentment of stock, including building of temporary/permanent displays, dressing of mannequins, general store tidiness, etc.; providing assistance to customers where necessary.