I joined ASI as VP of Product Management and User Experience, recruited by a new CTO, a former Amazon executive, to build a robust Product department. I assessed our product suite, developed a vision, strategy, and roadmap for modernization, and led platform upgrades. Over several years, I built and led a team, implemented new product processes, and launched ESP+, a leading platform in the promotional product industry for sourcing, proposing, and order management. I was also named the company's first-ever CPO for my efforts. We continuously iterated based on user feedback, expanded our user base, and developed new products, significantly increasing revenue and user satisfaction. Our success stemmed from rigorous research, experimentation, strong design and technology, deep industry expertise, and a commitment to our members.• Established and led product organization; promoted to first-ever CPO responsible for a large suite of digital products. • Introduced product management processes, design thinking culture, agile methodologies, and research tools.• Recruited and trained a team of 15 product managers, designers, and researchers.• Launched industry-leading platform ESP+ by aligning business goals, customer feedback and market demands, significantly increasing Net Promoter Score (NPS).• Led advertising strategy resulting in a large increase in ad revenue per user and boosting clickthrough rates. • Implemented white-label strategy for corporate clients, including integrations for custom systems.• Established pipeline of additional products, including a WYSIWYG website builder (ESP+ Websites), Central), innovation projects (including AI features), and several more products to be launched soon!

I joined GSK as an early member of newly-formed Platforms team created to lead digital transformation and empower builders throughout GSK to create new user experiences with cloud services, CI/CD toolchains, UI frameworks, and API libraries.• Led team responsible for cognitive services including enterprise search, chatbots (powered by IBM Watson), and translation services• Launched “Conversation Gateway” that allowed quick deployment of chatbots across all brands, resulting in $50K saving per new bot.• Coordinated a company-wide "Demo Day: Bots & Automation" in UK HQ focused on global robotics process automation (RPA), chatbots, and AI/ML initiatives across the vaccines, pharmaceutical, and consumer brand divisions.• Recipient of two recognition awards by senior management: Platinum (3/2019) and Silver (11/2018)

I rejoined HEG following its acquisition by private equity firm Cinven. With a mandate to prepare for acquisition or IPO within 3-5 years, I returned to standardize operations across a diverse portfolio of companies. Tasked with centralizing product development, I set strategic direction and ensured efficient delivery, leveraging my previous experience in establishing the product management function during the organization’s earlier stages, and my experience working elsewhere in the Cloud & Web Hosting industry. • Recruited following sale of company to private equity firm to restructure global product management, drive cohesive product strategy, and shape all major portfolio brands for Europe’s largest privately-owned web hosting and domain name registrar (acquired by GoDaddy for $1.8B in April 2017).• Led product strategy and management, UX, development, and program management teams for 4 key brands generating 80% of company’s revenue and several other brands.• Overhauled and streamlined product portfolios and operations by centralizing product management team, developing an overarching strategy roadmap, introducing agile development methodologies, and implementing standard tools and processes. • Directed 80+ employees in UK, Germany, and Romania, including product managers, program managers, UX designers, and a large development team.• Key contributor to increase in Mass Hosting EBITDA from 39% to 44% between 2014-2016 with an OCFC margin of 35%, driven by organic customer acquisition, average revenue per unit (ARPU) growth, and mergers and acquisitions.• Achieved overall company Net Promoter Score (NPS) at 15-20% above market and churn scores at 2-4% below market.• Conceptualized and executed SaaS strategy, to include launching new website builder, ecommerce capabilities, SEO products, newsletter tools, and local marketing tools, resulting in SaaS compound annual growth rate (CAGR) of 25-26% from 2014-2016.

I had the privilege to join Comcast during its early stages of digital transformation, contributing to the pioneering team known as ‘Comcast Converged Products’ (CCP) working on the innovative and secretive ‘Xcalibur’ project, later launched as X1. Hidden away in suburban Philadelphia rather than the downtown skyscrapers, I collaborated closely with world-class engineers, designers, and executives to overhaul the decades-old ‘blue grid guide.’ We leveraged emerging cloud services and cutting-edge design and development techniques, years ahead of our industry peers.My role involved substantial projects such as developing new DVR capabilities, enhancing the grid guide, implementing parental controls, and pioneering interactive applications using internet technologies. This experience was a profound learning journey, working alongside talented individuals on a product now used daily by tens of millions.It was an honor to contribute to Comcast’s transformation, shaping experiences that have become integral to modern entertainment consumption.• Hired as member of newly-created division tasked with completely rebuilding the cable experience, introducing new, hybrid QAM/IP set-top box and cloud-based architecture to allow advanced new user experiences and an agile development cycle.• Early contributor on original product requirements document (PRD) for ambitious new X1 program, now Comcast’s flagship product. • Launched Apps section of guide and managed multiple TV apps, including Weather, Traffic, XFINITY Home Security, XFINITY Voicemail, and more.

I joined Webfusion at the invitation of a former colleague, the Managing Director, eager to build my own product team. Relocating to London, I embraced the challenge of revitalizing Webfusion, recently acquired by a private equity firm after spinning off their domain and web hosting operations from the large English telecom Pipex. My efforts contributed to the company’s rapid value increase, leading to a successful exit soon after. Following several ownership changes, I rejoined as VP of Product in 2014, continuing to drive product innovation and growth.• Recruited as member of new senior management team following sale of company, tasked with introducing new product management department, processes, product strategy, and roadmap.• Contributed to 50% increase in EBITDA during tenure.• Grew domain name revenues by 25% between 2008-2009.• Increased hosting product ARPU by 75% and cash flow by 50% with no decrease in sales.• Increased monthly revenues for security products by 300% while significantly decreasing costs.• Helped grow company’s value by nearly $100M (sold for $128M in 2008 and sold to private equity firm for $222M in 2010).

I relocated to Northern Virginia to join Network Solutions, the original domain registrar. Eager to leverage my industry knowledge, I explored product management practices at other organizations. During my tenure, I developed a plan to launch a business-class email tier and replace the existing email systems, positioning us competitively against emerging services like Gmail. Additionally, this premium email service became a lucrative, high-margin upsell to domain names.• Responsible for all communication products with a primary focus on over 1.5 million e-mail accounts. • Proposed and initiated plan to replace antiquated Webmail interface, with an outsourced development company• Successfully proved business case and defined requirement to introduce a business e-mail product at a premium price• Established product strategy, business case, and requirements to introduce hosted Microsoft Exchange and Sharepoint into product range.• Negotiated first-ever contract with an open-source provider• Established plan to introduce wireless push e-mail and address book and calendar synchronization on mobile phones

I joined 1&1 Internet as the German web hosting leader was expanding into the US market. While carrying 21 credits during my senior year at Drexel University, I worked full-time second-shift in technical support. Leveraging my technical skills and customer insights, I became the first US-based product manager who did not speak German. My role was to help the rapidly growing company gain market share in the US, competing fiercely with GoDaddy• Promoted to become first American product manager in German company• Lived in Germany by corporate headquarters for a four-month training to help establish product management presence in North American market• Pivotal part of US-based management team which assisted 1&1 to become profitable within three years of entering North American market

• Established new processes and training materials for new call center• Assisted in establishing outsourced call center in Cebu, Philippines by hiring and training overtwenty representatives locally, who became supervisors and grew the office to several hundred employees