Organizational leader tasked with rebuilding a broken team, restoring confidence in technology and support all technologies through creative management, strategic direction and solid implementation. • Implemented standard practices that improved response to the customer and follow through on commitments.• Re-architected and rebuilt entire network and infrastructure based on industry standard technologies. Network supports real-time transfer of 1080p video.• Designed and implemented customizable, off the shelf, church management system that allows for online event registration, targeted email delivery, online donation, and iPad based electronic check-in.

A single person organization that designed and installed networking systems, web presences, web applications and telecommunication systems. • Leveraged all past experience to build and run a profitable company focused on using emerging technologies to accomplish business goals for customers.• Built numerous customizations on current content management systems (WordPress and Joomla) for low-cost high-value Internet applications.• Created a number of business relationships and partnerships to assemble end-to-end information technology solutions

A single contributor focused on strengthening customer relationships through developing an Internet strategy, delivering campaigns and evaluating business opportunities while considering technical feasibility and cost impact.• Acted as business technical liaison and Project Manager, led effort to replace inadequate Internet forum software with new social media platform. Doubled both visitors and traffic to the site. Completed data migration in house, producing a savings of $50,000.• As a System Architect and Database Designer, created, planned and developed a compelling Christmas marketing campaign that engaged over 10,000 customers through video and twitter contests.• Used historical research, emerging analytics technology and thorough business understanding to architect campaign effectiveness reporting structure. Solution included Google Analytics and internal campaign tools to provide complete campaign effectiveness including cost/benefit analysis.

Division level manager; reported to CIO and provided technical and professional leadership through team building and process creation. Managed annual budget of over $1 million and 25 employees. Responsible for enterprise voice and data strategy, standards, system design and maintenance, network design and infrastructure.• Led effort to rebuild and redesign Internet hosting architecture by driving systems analysis and design, network infrastructure and hardware sizing. Increased internet availability to 99.9%, resulting in a 20% increase in traffic to the site.• Championed infrastructure division alignment and cooperation through team building and the introduction of an Information Technology Service Management process. Under new management this organization and process are still in use.• Designed, developed and implemented voice over Internet protocol for the call center, allowing for 20% cost savings by using part-time at home agents.• Prevented environmental outages by managing a cross-functional team that restructured and redesigned the data center. Eliminated non-human environmental outages, creating a savings of $1 million annually.

Team leader responsible for design, development, release and maintenance of web application projects. Mentored and trained team members in the art of problem solving. Successfully managed vendors and negotiated contracts.• Successfully transitioned Internet hosting to a hosting facility, which resulted in increased availability and decreased bandwidth constraints. Realized a 50% site traffic increase.• Facilitated comprehensive requirements analysis for a new content management system. Provided ability for rapid creation of three new websites.• Participated in E-Commerce replacement by vetting potential providers. Oversaw E-Commerce revenue growth of 30%.• Solved internal reporting needs by leading web analytics replacement. Moved from log based analysis to client based statistics. Increased customer satisfaction through timely delivery of reporting.

Technology professional trusted to provide solid contributions to web application projects. Provided database design, application design, outage and maintenance planning.• Participated in a wholesale internet system upgrade that provided expanded capacity, allowing for 20% growth in traffic.• Completed offsite internet hosting requirements analysis that proved cost effectiveness for the eventual move of hosting to outsourced vendor.• Collaborated with a selection team to choose a content delivery network for rich media delivery over the internet. Chosen solution allowed for rapid, on-demand sharing of audio and video previously unavailable.

Department liaison responsible for facilitating system maintenance, project leadership and interdepartmental communication. Internet subject matter expert for Information Technology department.• Standardized procurement, maintenance and communication processes, which resulted in greater departmental cooperation and a decrease in accidental outages.• Provided application support for all service tickets related to internet systems with a 100% customer satisfaction rating.• Communicated vision of Internet division to the Information Technology department. Clear communication resulted in better teamwork and successful projects.

First employee of startup organization and go-to person for all technology issues. Responsibilities included customer interactions, trade shows, application design, internet presence, system integration and all technology needs.• Designed and built integrated Internet portal that included collaborative computer aided design applet and ability to share designs that were the company’s core product.• Designed and managed construction of the data center.• Installed all telecommunication and network hardware for office of 20 people.

Coded and supported a Microsoft educational grant portal for higher educational institutions. Provided portal's function, availability and enhancements as requested by Microsoft. Additionally serviced classrooms and professor offices to maintain communications equipment.

Maintained and serviced a maintenance planning system for the Radioactive Waste Management Complex. Rebuilt an MS Access database that tracked individual components that had maintenance planned against them.

Responsible for live camera operation, master control switching, character generation, news writing, story photography, video editing, and sound editing.