Mix equal parts visionary leadership, customer experience and digital strategy then stir gently. Pour over a glass filled with product innovation and transformational thinking. Add a touch of complex problem solving and outcome orchestration. Garnish with a slice of all around nice guy.My professional career spans over 20 years of experience within the employee benefits and financial services verticals for the world’s leading professional services firm in risk, strategy and people - Marsh McLennan. My passion and expertise lies within defining, implementing and leading customer experience driven product strategy and operations with an emphasis on digital transformation, omni-channel experience and customer / colleague engagement. I'm a strategic and visionary leader that thrives in ambiguity, excels in simplification and solving of complex problems while having a passion for expertly orchestrating and executing measurably improved customer, colleague and company outcomes. Over the years I've demonstrated a proven track record as both a large-scale professional service / core operations leader as well as an individual contributor sponsoring and leading multi-million dollar cross-functional strategic programs.Some of my best-in-class skills include executive leadership, customer experience, digital strategy, transformation, solution innovation, operations, product management, technology modernization, P&L management, efficiency generation, process optimization, project and program management, thought leadership, colleague engagement, communication and presentations.To keep life well-balanced I'm also an avid traveler who has a passion for the great outdoors (hiking, running, surfing, camping and more). I love to cook, brew my own beer and roast my own coffee. And every now and then you'll find me playing the guitar or working on some form of DIY home improvement project.For a complete copy of my resume, or to simply connect, feel free to contact me directly through e-mail or LinkedIn.